Stuck updating the machine...

Discussion in 'General Questions' started by JohnnyP1, Mar 6, 2016.

  1. JohnnyP1

    JohnnyP1 Bit poster

    Messages:
    2
    Hello, I was on parallels before and shut it down. It started to update so I did some other things while it was updating in the background. However, it has been stuck on update 18 for a while. Does anyone know why and how to fix it/cancel the updates? Thanks. Parallels Picture.png
    Tell me if you need any information about my computer.
     
  2. Arunn

    Arunn Parallels Support

    Messages:
    290
    Hi JohnnyP1, Please follow the below steps:
    1. Take a snapshot of your Windows (Highly recommended).
    2. Restart the Virtual Machine from Actions > Stop and Click to Start & check how it goes.
     
  3. JohnnyP1

    JohnnyP1 Bit poster

    Messages:
    2
    Thanks! That worked and the updates immediately installed! Also, I never knew about the snapshots. I love that you can make a sort of backup if you aren't ure if something might go wrong.
     
  4. Arunn

    Arunn Parallels Support

    Messages:
    290
    Sound's great! Feel free to reach out anytime, we are here to help.
     

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