Mac going to sleep

Discussion in 'General Questions' started by Fatih E, Feb 22, 2016.

  1. Fatih E

    Fatih E Bit poster

    Messages:
    6
    Hello,

    I just downloaded trial version of parallels 11 pro version and using Mac Os X El Capitan / Windows 7. I'm using parallels to be able to run some poker software but when in Coherence mode Mac goes to sleep almost immediately after I have some tables up and running. When I log in back it restarts every application that was running under the Mac but not parallels. I guess the information i just gave to you is not enough but not sure about the possibilities of causing this problem. I'm looking forward to solve this because if we can I'm gonna buy parallels.
     
  2. Sylvester@Parallels

    Sylvester@Parallels Parallels Support

    Messages:
    369
    Hello Faith,
    Please follow the below work around.
    1. Click on Finder > Application > Utilities > Disk Utility > "First Aid" and run it.
    2. Then uninstall Parallels Desktop 11 by following http://kb.parallels.com/123349 and then reinstall it. Check if it fixes the issue!
     
    Maria@Parallels likes this.
  3. MarkR2

    MarkR2 Bit poster

    Messages:
    3
    I have the same problem. Thanks for the solution. It really helps.
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Glad to know!
    If you have any additional questions we will be glad to help!
     
  5. Fatih E

    Fatih E Bit poster

    Messages:
    6
    That solution didn't work for me unfortunately :/
     
  6. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Thank you for reporting this. Could you please provide us with the problem report? You can generate it using this KB.
    Please reply us back with the report 8-digit ID number.
     
  7. Fatih E

    Fatih E Bit poster

    Messages:
    6
    Hello,

    Here's the ID: 91711083
     
  8. Arunn

    Arunn Parallels Support

    Messages:
    290
    Please check this solution. Additionally configure the energy saver settings on Mac and check how it goes.
     
  9. Fatih E

    Fatih E Bit poster

    Messages:
    6
    Unfortunately now my trial ended :/
     
  10. Sylvester@Parallels

    Sylvester@Parallels Parallels Support

    Messages:
    369
    Hello Fatih,
    You can go ahead purchase Parallels Desktop, we have a 30 days money back guarantee. If the product is not up to your satisfaction you can apply for a refund. see this article for more information.
     

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