Cannot install Parallels 7 in OSX 10.8.4

Discussion in 'Installation and Configuration of Parallels Desktop' started by spoinkey, Aug 16, 2013.

  1. spoinkey

    spoinkey Bit poster

    Messages:
    5
    I just finally got around to installing a copy of Parallels 7 that i got awhile back and I can't seem to get it installed to version current enough to work.

    The version on the DVD installed fine, but when I run it, it comes up with the error "You can't use this version of the application "Parallels Desktop.app" with this version of OS X."

    So I went and found several updates to download from the Parallels website (including the one that the installer downloads). When I try to install any of those, it gets to the last step where it actually trys to start installing, it fails, saying "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for further assistance"

    Any tips would be very greatly appreciated.


    Here's my system info:
    System Software Overview:

    System Version: OS X 10.8.4 (12E55)
    Kernel Version: Darwin 12.4.0
    Boot Volume: Mac HD

    Hardware Overview:

    Model Name: iMac
    Model Identifier: iMac11,3
    Processor Name: Intel Core i3
    Processor Speed: 3.2 GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache (per Core): 256 KB
    L3 Cache: 4 MB
    Memory: 8 GB
    Processor Interconnect Speed: 5.86 GT/s
    Boot ROM Version: IM112.0057.B01
    SMC Version (system): 1.59f2
     
  2. Specimen

    Specimen Product Expert

    Messages:
    3,236
    Download the latest version of PDM7 from the site, uninstall* the current version, and install it from the downloaded .dmg.

    *To uninstall PDM7 you run the uninstaller from the PDM7 .dmg
     
    Last edited: Aug 16, 2013
  3. spoinkey

    spoinkey Bit poster

    Messages:
    5
    Thanks for the tip. Unfortunately it did not help. The installer still stops right after it starts writing files.
     
  4. Specimen

    Specimen Product Expert

    Messages:
    3,236
    Fix disk permissions with Disk Utility.app
     
  5. spoinkey

    spoinkey Bit poster

    Messages:
    5
    Appreciate the new suggestion. But, sadly, that didn't help either.
     
  6. dayhikerd

    dayhikerd Bit poster

    Messages:
    7
    Two things that you could try:

    1.) Get the free application EasyFind (https://www.macupdate.com/app/mac/11076/easyfind), search for the term parallels with the settings "Files & Folders", "Any Word", "Ignore Case", "Invisible Files & Folders" and delete everything except for the dmg file with the latest Parallels 7 installer. Most files and folders can be deleted directly from EasyFind, in some cases you have to go to the respective folder (Command + R) and delete then and provide your password. Then restart the computer, reinstall Parallels 7 and see whether it now works.

    2.) Create a new user and install Parallels 7 there and see whether it works there.
     
  7. Specimen

    Specimen Product Expert

    Messages:
    3,236
    I strongly recommend against this, for 2 reasons:
    1- Not everything related to Parallels Desktop has parallels in the name.
    2- Not everything with parallels in the name is related to Parallels Desktop.

    For manual uninstall instructions please refer to the knowledge base.
     
  8. spoinkey

    spoinkey Bit poster

    Messages:
    5
    Thanks for the tips. Neither one helped though. I guess I'm stuck with boot camp. Thanks for the help though guys.
     
  9. spoinkey

    spoinkey Bit poster

    Messages:
    5
    Thanks for the new tips. Neither of those worked either though.

    I guess I'm just stuck with bootcamp. Thanks for the help though guys.
     
  10. NooneK

    NooneK Bit poster

    Messages:
    2
    Let's fast forward approximately three years later, and Parallels still hasn't fixed this issue. I am installing Parallels 11 on El Capitan.
     
  11. marat_t

    marat_t Pro

    Messages:
    287
    I'd recommend you to contact Support team to make them aware of the issue =)
     

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