Internet Connecting Problem

Discussion in 'Installation and Configuration of Parallels Desktop' started by ChristophG1, Jan 11, 2016.

  1. ChristophG1

    ChristophG1 Bit poster

    Messages:
    4
    I have this problem, whenever I start the VM a message pops up which says "The Parallels-network-modul cannot be opened". To fix this I should go to
    Parallels Desktop > Settings > Network and click restore default settings.

    When I do, it takes a few seconds and then another message pops up saying "The IP-Adress of the Parallels Network-adapter wasn't changed".
    The problem is still occurring afterwards. I still can't connect to the internet and the first message still shows up whenever I start the VM.

    What should I do?
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi Christopher, this issue occurred because of the permission issue on Mac side. Please refer to this article to fix the issue.
     
  3. ChristophG1

    ChristophG1 Bit poster

    Messages:
    4
    Ok thanks for the answer, but with the new OS X the disk utility program looks a bit different. So there is no option to click "Repair Disk Permissions".
    And the second solution described on the site doesn't help me neither.

    Any other ideas?
     
  4. Elric

    Elric Parallels Team

    Messages:
    1,712
    Hi, please reproduce a problem and send a problem report (menu of Parallels Desktop -> Help -> Send technical data) and post here its number
     
  5. ChristophG1

    ChristophG1 Bit poster

    Messages:
    4
    Ok done.
    The number is 86162836
     
  6. Elric

    Elric Parallels Team

    Messages:
    1,712
    Hi, as far as I see, the problem is that you are running Parallels 8 in Mac OS X 10.11.2 and there is some conflict due to it (afaik, it is connected with incompatibility of drivers signing).
    I'll contact proper person to know whether it is possible to run Parallels 8 in 10.11.2..
     
  7. Elric

    Elric Parallels Team

    Messages:
    1,712
    Hi, I've got the information, that PD8 could work at most in Mac OS X 10.9. Mac OS X 10.11 is only supported in PD11
     
  8. ChristophG1

    ChristophG1 Bit poster

    Messages:
    4
    So i can't do anything then buying a newer version?
     

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