Parallels not seeing usb footpedal/usb stick

New problem:

In the past few days parallels doesn't see my usb foot pedal. When I start the VM it's not there much of the time. I have to unplug it from the USB hub, then when I go to the devices section of the VM it's there and already checked. Sometimes when I start the VM or open the app that uses the foot pedal it's no there at all, and I have to unplug is above. Or this will happen. The VM on startup sees the sound device (foot pedal), but when I check it it disappears. So when I unplug it and plug it back in to the USB port it's there and checked off, and I can use.

But just now it all of a sudden quit working on me. No amount of plugging/unplugging it from the usb hub would make it work. I had to restart the machine.

Same thing happens with the usb stick I use.
Can anyone help me out as to what's going on? I thought it might be the usb hub, but when i tried this with the usb ports in the mac I got the same result with the VM. the mac side works fine with recognizing devices.

 

Hello Straitsfan,
we need you to submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report: http://kb.parallels.com/9058
NOTE: Please submit a report while reproducing the issue and provide us with generated ID number.

 

Okay all -- got a new footpedal and that seems to have solved the footpedal operation problem but the old problem still exists:

When I plug in the footpedal i have to choose whether I want to connect it to my mac or parallels. I choose the VM, because that's what I use it for. When I go to the external devices option in the devices menu, it's there, but when I check it to use it it disappears. I have to reconnect the footpedal and then the footpedal will be checked and I can use it.

Same for my usb sticks. Either the MV will not see it, even if I've chosen it for the VM from the devices window that appears when a new external device is detected. I have to disconnect it and then reconnect it, and then It only says "storage device" checked.

I think i had this problem with version 10 as well. It seems to me that there is a bug in Parallels that's preventing this. Anyone else having this problem.

Even when I leave the devices in the usb ports and restart the machine, parallels doesn't see them. I have to disconnect and reconnect it, and in the case of my usb drives not even the mac sees it when the VM is shot down and restarted.

When I tell the VM to automatically connect certain external devices to the VM (in the configure option of the devices menu) it doesn't do that. I have to disconnect it and reconnect it to the usb port to have the MV see it.

This is very frustrating.

 

Please try to download the latest build of Parallels in which we have addressed this issue from the following link http://www.parallels.com/directdownload/pd11/ and let us know how it goes.