Support

Hi, I got by mistake a second license for Parallels Desktop 11 and I am trying to cancel it but it is quite difficult to get in contact with them.

Another problems is that when i try to install Windows 10 it says that i need 2GB of memory and I have 16GB and lots to spare but in the CPU Memory it does not allow me to move the slider to increase the memory for Windows, How can I do it?

many thanks

 

You can only change the memory when the VM is properly shut down (not suspended or paused). To clarify, you have to press Start > Shut Down in Windows.

As for the other question, have you tried https://account.parallels.com/ then 'Support', then Email Support at the bottom?

 

Thank you so much! It worked.

 

Hi, please check your private message and respond, so that we can help you better.

 

Thank you, all has been sorted out very well. Many thanks

 

You are welcome, feel free to reach us any time, we are here to help.