Modifier keys not working with sharemouse client

Discussion in 'Windows Virtual Machine' started by KenT3, Sep 11, 2015.

  1. KenT3

    KenT3 Bit poster

    Messages:
    1
    Configuration:
    1. Sharemouse client is installed on real Windows 7 system and real Yosemite system
    2. Windows 7 (or Windows 8) vm hosted on Parallels on Yosemite system
    3. Keyboard/mouse on real Windows 7 system is being used to control Yosemite system

    Problem: While in vm modifier keys (CTL, ALT, SHIFT) have no effect

    Observations:
    a) Mouse and keyboard, including modifier keys work in host OS (Yosemite)
    b) Mouse and keyboard, except modifier keys work in vms

    I have searched for reports of others with this problem to no avail. Is this a known issue?
     
  2. EdF2

    EdF2 Bit poster

    Messages:
    2
    I'm having the same problem, did you ever contact sharemouse or find a fix?
     
  3. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    759
    Hi All,
    Please go to the Parallels Desktop menu > Preferences > Shortcuts tab > System Shortcuts > set 'Send System Shortcuts' option to 'Always'.
    Restart Virtual Machine and use Ctrl, Alt, Shift keys and let us know how it works.
     
  4. EdF2

    EdF2 Bit poster

    Messages:
    2
    No luck. I also tried mapping the keys (shift->shift) as described in another support entry. IIRC, this was also a problem with Synergy some time ago.
     
  5. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    759
    Hi, Go to VM Configuration > Hardware Tab > Check the settings of Mouse & Keyboard > Smart Mouse and choose Auto-detect for the games and check how it works.
     
  6. acc1

    acc1 Bit poster

    Messages:
    1
    EXACT same problem. I've tried auto-detect, mapping SHIFT... everything mentioned across a dozen threads. No luck. At best, my shift key sometimes (rarely) works. If I plug a keyboard directly into the Mac, it also works.

    This isn't a user or configuration issue. It's a flat out bug. FIX IT.
     
    KevinF15 likes this.

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