PARALLELS 11 CRASHED THE BOOTCAMP PARTITION

Discussion in 'Installation and Configuration of Parallels Desktop' started by OsmanM1, Oct 19, 2015.

  1. OsmanM1

    OsmanM1 Bit poster

    Messages:
    2
    Hi
    I tryied this steps to install the parallels in my laptop, and has crashed my bootcamp partition three times:

    1) create bootcamp using windows.iso and bootcamp macOS application
    2) updated windows 8 to windows 8.1
    3) installed parallels 11 in my macOS
    4) create the virtual machine using the existing bootcamp option
    5) black screen appears with this message and eliminating the bootcamp.
    Now I can not restart in windows mode either.
    And I have to eliminate the bootcamp partition, install the windows again.
    This is a BIG ISSUE! that needs URGENT ATTENTION!!
    This is the 3rd time this happens to me.....
     

    Attached Files:

    OsmanM1, Oct 19, 2015
    #1
  2. Manu@Parallels

    Manu@Parallels Guest

    Messages:
    259
    Hello OsmanM1,
    We need you to submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report:http://kb.parallels.com/9058
    NOTE: Please submit a report while reproducing the issue and provide us with generated ID number.We will not be able to locate your Problem Report on the server without having its ID number.
     
    Manu@Parallels, Nov 14, 2015
    #2
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hello, It seems that you're on outdated build of Parallels Desktop 11, please update Parallels Desktop to the latest build 11.1.0 (32202). You can update to the latest build as suggested in this article. Latest version always available here: http://www.parallels.com/directdownload/pd11/ Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools). Please see this article to know more about Parallels Desktop 11 for Mac updates summary.
     
    PaulChristopher@Parallels, Nov 21, 2015
    #3

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