Start up problem: "Error occurred while writing to the sound device default"

Discussion in 'Windows Virtual Machine' started by Axeman, Oct 10, 2015.

  1. Axeman

    Axeman Bit poster

    Messages:
    8
    Can someone please help me here? I keep getting this error when starting Windows 7 on the latest version of Parallels:
    "Error occurred while writing to the sound device default"
    Running this on Mac Pro (Late 2013): El Capitan OS X 10.11 (15A284)
    Parallels version: 11.0.1 (31277)
    Just upgraded to:
    Version 11.0.2 (31348)
    Still does the same thing.
    And this solution suggested by Parallels does NOT work:
    1- shutdown the virtual machine
    2- open virtual machine config > hardware > sound
    3- Click on the restore defaults button
     
    Last edited: Oct 10, 2015
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi Axeman, please try this article to fix the issue.
     
  3. Axeman

    Axeman Bit poster

    Messages:
    8
    Thank you! That worked. Although this is temporary, correct? Does this mean the input to Windows 7 will not work until a permanent fix is completed?
     
  4. Axeman

    Axeman Bit poster

    Messages:
    8
    This problem came back again. Changing it to mute only works for the current boot. When you restart it goes back to default. Even when I lock the settings down.
     
  5. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi,
    Open virtual machine's configuration
    Switch to Hardware tab > Sound > Set Input to Mute and set Outout to "Build in Output"
     
  6. marlin

    marlin Bit poster

    Messages:
    2
    I have the same problem.

    I have brand new Mac Mini that I just purchased this week.
    It is running El Capitan OS X version 10.11.1 with Parallels version 11.0.2.
    When I start up Windows 7, I too am getting "Error occurred while writing to the sound device default" error.

    I tried doing as suggested in this post by opening VM's configuration and
    Switch to Hardware tab > Sound > Set Input to Mute and set Output to "Build in Output".

    It would solve the problem for that boot up. But after exiting the VM and restarting the VM, the problem returns for all the subsequent VM startups. It seems like the setting is not saved and maintained. But instead, it is temporary and keeps getting reset back to the default values. I tried what was suggested numerous times, and every time, the settings kept being reset to the defaults on the subsequent restarts of the VMs.

    Please advise.
     
  7. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Please create a Problem Report for the virtual machine as described here http://kb.parallels.com/en/9058 and provide us with the Problem Report ID.
     
  8. marlin

    marlin Bit poster

    Messages:
    2
    The Problem Report ID is 79426252.
     

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