Coherence not working after latest update - Parallels 11

Discussion in 'Installation and Configuration of Parallels Desktop' started by NormanB1, Sep 17, 2015.

  1. NormanB1

    NormanB1 Junior Member

    Messages:
    12
    Mac Book Air. Early 2015. 4GB RAM. MacOS 10.10.5 with Parallels 11 running Windows 10 and Ubuntu 14.4 VMs. These have have been working happily with Parallels 11 but I updated yesterday to the latest version. Since then coherence no longer works properly. I can see the VM thumbprints and I get various parts displayed correctly, like the Windows 10 start menu displayed properly but on top of the Mac display. Things like Skype appear on the Mac taskbar and when I click on them they appear properly displayed but again over the Mac background. So if I have the start menu displayed then click on Skype then the start menu disappears and Skype appears properly, but still over the Mac display. If I come out of coherence mode then I get everything displayed properly but in a smaller screen. It's exactly the same in Ubuntu. The VMs both operate properly.

    Yes, I have already re-installed Parallel Tools but it has no effect. Very confusing. I have a Macbook Pro running Parallels 11 as well. I did have a similar problem in Windows 8 when I first loaded Parallels 11 but removing the Parallels video driver and re-installing Parallel Tools fixed it.

    I did submit a report on this. Any ideas?

    Norman
     
  2. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    308
    Any issue on Coherence does point to one major reason mostly: Parallels Tools not installed correctly.

    Please follow the steps beloe and check:
    - Take a snapshot(as a back-up)
    - Uninstall Parallels Tools
    - Uninstall Anti-virus program (if any)
    - Check and install Windows updates
    - Install Parallels Tools
     
  3. NormanB1

    NormanB1 Junior Member

    Messages:
    12
    Thanks. Seems to be back to normal now.
     
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    You're very welcome! Feel free to reach out anytime, we are always here to help! Thanks
     

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