Hi, I bought PD 11 Pro license. In my account page I canceled auto-renewal subscription. But on second thought, I decided to re-enable it. In your KB123306 "Managing auto-renewal for Parallels subscriptions" (http://kb.parallels.com/en/123306) says, that when the auto-renewal is canceled, the action link changes its name to Enable auto-renewal. But this option (action link) doesn't appear in my account page in the Subscription Details. Two days ago I created a ticket Parallels #2165702 - Enable auto-renewal doesn't appear. To get an answer from you, I had to wait almost 24 hours, although I have PRO license. Guess what was your answer? You can directly try to turn on the Auto renewable option in your account page. You are laughing at me??? I just explained to you that this option doesn't appear in my account page! So, I reopened the ticket 15 hours ago and I haven't received any response yet. You give a very "good" service Parallels to your PRO customers. Thank you very much.
Hello Cyrilk, Thank you for sharing your concerns and feed-backs here with us. I have checked your ticket and found out that there was a miscommunication which we regret. I see that your questions were eventually answered in the ticket. In case if you have any other questions then please feel free to share it with us and we'll be glad to assist you. I'd mention it again that we regret the miscommunication that happened this time.
