Fail to install Parallel Tools with Parallels 11 & Windows 10

Hi,

Installed Parallels 11, Windows 7, and upgraded to Windows 10. All fine and dandy but when trying to install Parallel Tools It stops at 15% and tells me to reboot. I tried everything I could find in the KB articles on the subject (although all still only mention Parallels 10). Ran the installation manually as administrator. Nothing works.

Any suggestions?

Wilko

 

Hi @Wilkov please try this:

1. Start your Windows PC -> click on Start and type in the "Search" box "cmd" (without quotes) and hit Enter
2. In the Command prompt window please type the following command:
sfc /scannow and hit Enter.
3. Once the system scanning finished please restart VM and reinstall Parallels Tools.

Let us know the results please

 

After 98% completion Windows reported: "Windows Resource Protection could not perform the requested operation". I shut down Windows and the VM. After restarting VM and Windows and installing Parallels Tools gave exactly the same message again at 15%. Rebooting and trying the same from the DVD running the installation as administrator did not make a difference. So no luck with this route.

 

In order to investigate the issue please generate the problem report (using this KB) right after the tools installation fail

 

Done. Report ID is 74533368. Do we continue in this thread or via the email provided?

 

You may download the trial version using this link.