Windows can't startup after installing new software

Discussion in 'General Questions' started by ErichD, Sep 9, 2015.

  1. ErichD

    ErichD Bit poster

    Messages:
    2
    I am running Windows 7 using Parallels 11 on OS X 10.10.5. Whenever I try installing new software on Windows, the next time I start Windows up, I just get a black screen with the mouse cursor. I then need to do a Safe Recovery startup. This latest time, even safe recovery couldn't fix the problem. Has anyone else experienced this problem or found a solution for it?
     
    ErichD, Sep 9, 2015
    #1
  2. Dishant@Parallels

    Dishant@Parallels Parallels Support

    Messages:
    234
    Hi, could you please try the steps mentioned here and check if the issue still persists.
     
    Dishant@Parallels, Sep 9, 2015
    #2
  3. ErichD

    ErichD Bit poster

    Messages:
    2
    No, this didn't work.
     
    ErichD, Sep 9, 2015
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @ErichD If you come across the same issue, please reset Windows Virtual Machine from Action->Reset and it should work. Thanks!
     
    PaulChristopher@Parallels, Sep 10, 2015
    #4

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