Parallels crashes with dual monitors

I'm running OS X Yosemite 10.10.4 on a MacBook Pro Retina with Parallels Desktop 10 (10.2.2) and Windows 7. I use a secondary monitor in addition to the laptop screen. Every since upgrading to Yosemite, when I'm in coherence mode Parallels will crash >75% of the time when I drag a screen on the Windows 7-side from one monitor to the other (it doesn't matter which order). I can't figure out what triggers it, but it doesn't happen every time and its not with one particular software. I pasted the event log of the most recent incident below. I don't know the exact time that it occurred, but it was somewhere in this range. Any help would be much appreciated.


8/5/15 9:23:26.000 AM kernel[0]: Limiting closed port RST response from 268 to 250 packets per second
8/5/15 9:23:27.000 AM kernel[0]: Limiting closed port RST response from 291 to 250 packets per second
8/5/15 9:23:30.000 AM kernel[0]: Limiting closed port RST response from 268 to 250 packets per second
8/5/15 9:23:32.000 AM kernel[0]: Limiting closed port RST response from 262 to 250 packets per second
8/5/15 9:23:54.232 AM com.apple.xpc.launchd[1]: (com.parallels.mobile.prl_deskctl_agent.17924.76C5B1AD-9607-410F-86DB-61EDD00596BF[6647]) Service exited with abnormal code: 2
8/5/15 9:23:54.372 AM com.apple.xpc.launchd[1]: (com.apple.ReportCrash.Root[6654]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService
8/5/15 9:23:56.000 AM kernel[0]: /drv/ MacDevice.cpp:150 com_parallels_hypervisor_client::clientDied()
8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:283 PMM error: Dumping pmm if prl_vm_app has been killed
8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:289 Hyp. hyp_free=2522222, hyp_used=296, small_alloc=14289624 total=3332096
8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:266 pmm stat: 30610 vmm, 779264 swap, 0 free, 0 balloon, 888706 limit
8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:269 pmm quota: min=359168, max=888706, sum=851968, prior=50%
8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:272 pmm ws: delta=0, active=760832, inactive=18432, idle=0
8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmm.c:633 VM {b40b77e8-df6e-4504-870c-fdf5a1244ec0}: 15762 vmm pages are still used on vm stop
8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypVMManager.c:266 Monitor quited successfully
8/5/15 9:23:58.000 AM kernel[0]: com_parallels_usb_control(0xffffff804563dc00)::setProperties() PrlUsbLogLevel == 0
8/5/15 9:23:59.481 AM AppleCameraAssistant[331]: SendPropertiesStateChangedMessage: Could not notify client system_profiler on port 15803 - 0x10000003
8/5/15 9:23:59.527 AM com.apple.xpc.launchd[1]: (com.apple.CoreRAID[6676]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreRAID
8/5/15 9:24:00.000 AM kernel[0]: com_parallels_usb_control(0xffffff804563dc00)::setProperties() PrlUsbLogLevel == 0
8/5/15 9:24:00.000 AM kernel[0]: com_parallels_usb_control(0xffffff804563dc00)::setProperties() PrlUsbLogLevel == 0
8/5/15 9:24:00.000 AM kernel[0]: /drv/ HypHPC.c:188 Hyperswitch[0]. pBuf=0xffffff801ae9c000,piDbgFunc=0xffffff801ae9c0ae
8/5/15 9:24:00.000 AM kernel[0]: /drv/ HypIoctls.c:650 Parallels hypervisor inited (cpus=8 hvt=VTX hvt status=Enabled vtd=No phy=PAE lin=x64 mem=16384)
8/5/15 9:24:13.778 AM mount_smbfs[6774]: findReachableAddress: Using port 139 family = 2
8/5/15 9:24:13.964 AM mds[58]: (Volume.Normal:2464) volume:0x7fee7a84bc00 ********** Bootstrapped Creating a default store:0 SpotLocnull) SpotVerLocnull) occlude:0 /Volumes/C
8/5/15 9:24:14.547 AM prl_deskctl_agent[6778]: objc[6778]: Class DeallocHook is implemented in both /Applications/Parallels Access.app/Contents/Frameworks/ParallelsVirtualizationSDK.framework/Versions/5/libprl_sdk.5.dylib and /Applications/Parallels Access.app/Contents/MacOS/Parallels Access Agent.app/Contents/MacOS/prl_deskctl_agent. One of the two will be used. Which one is undefined.
8/5/15 9:24:15.988 AM mdutil[6784]: mdutil disabling Spotlight: /Volumes/C -> kMDConfigSearchLevelFSSearchOnly

 

Hi Jake,
Please uninstall Parallels Desktop following the steps from http://kb.parallels.com/122653 and Repair Mac OS X file permissions, as some Parallels Desktop files may have wrong permissions :

• Open Disk Utility (/Applications/Utilities/).
• Select your Mac OS X startup volume (Macintosh HD by default) in the column on the left of the Disk Utility window, then click the First Aid tab.
• Click the Repair Disk Permissions button.

To re-install Parallels Desktop 10 on your Mac, please refer to http://kb.parallels.com/122647 and check how it works.

 

Thanks - that seems to have fixed the problem!

 

Scratch that - its still crashing. Any other ideas?

 

@JakeT please generate the problem report using this KB and reply us beck with the report id number.
Please generate the report once the issue has been reproduced.

 

I actually reached out to Customer Support directly with regards to this issue and received this reply:

Thank you for contacting Parallels support.
As per your Email, we understand that you are unable to drag files in Parallels Desktop with dual monitors as it crashes.
The issue that you have reported has been resolved in our latest Parallels Desktop for Mac 11 version.
We suggest you to try our trial version of Parallels Desktop for Mac 11 ( Refer article http://kb.parallels.com/123273 ) to check with the issue.
If you are satisfied with the upgraded product, you can purchase it directly from our website http://www.parallels.com/
Let us know if you have any queries.
Based on the resolution that has been sent to you, this case will be placed in the "Resolved" status.
​

I haven't yet upgraded Parallels to try this fix, but I'm assuming it will resolve my issue.

 

Ok, great, let us know if you need any help.