Ctrl+Click multiple selection not working

I've swapped the ctrl and cmd keys for a Win 8.1 but as a result, I have lost the ability to select multiple items (files in windows explorer for example) by holding ctrl and click.

How can I fix this problem?

 

Hi Doovers, could you please reproduce the issue and explain us with the steps in points (for example: 1,2,3..)

 

Hi Dhruba,

1. Configure > Hardware > Mouse & Keyboard > Shortcuts > Select Virtual Machine
2. Add 2 shortcuts
- Ctrl > Win
- Cmd > Ctrl
3. Open Windows Explorer
4. Click on one file
5. Hold Cmd and click on another file

Expected behaviour: Both files are selected
Actual behaviour: Only 2nd file is selected

 

Hi Doover, navigate to the same location Configure > Hardware > Mouse & Keyboard > Shortcuts > Select Virtual Machine and then click on restore settings.
If the issue persist, try un-installing and re-installing Parallels Desktop.
1. To remove Parallels Desktop, please follow the steps suggested at, http://kb.parallels.com/122653 (Use PD remover)
2. Empty Trash.
3. Reboot the Mac.
4. Download Parallels Desktop 10 from here and then install it.

Note: Un-installing and re-installing Parallels Desktop will not affect your virtual machine.

 

Hi I tried what you suggested but the issue persists. I have discovered however that it is only a problem in coherence mode. What can I try next?

 

Hi Doovers, please reply us with a Problem Report ID, so that we can check it for you. Refer, http://kb.parallels.com/9058 to generate a Problem Report ID.

 

Hi Dhruba, the Problem Report ID is: 70416797

 

This problem is resolved in Parallels 11

 

Hi! I'm having this exact problem with Parallels Desktop 14. The issue only happens in Coherence mode after switching the cmd and ctrl keys.