Resolution more than physical?

Discussion in 'Windows Virtual Machine' started by Andrew V. Zachinyaev, Jan 7, 2015.

  1. Andrew V. Zachinyaev

    Andrew V. Zachinyaev Bit poster

    Messages:
    6
    I have an iMac with a screen resolution of 2560*1440.
    On VM (Windovs 8.1) on PD 10 in full-screen mode the maximum available resolution - 2560 * 1600. That is strange.
    The problem arose after the changed global mode of VM from 3D-Games to Office and back.
    Reinstall Parallels Tools does not help.
     
  2. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    759
    Hi Andrew, Please follow the steps suggested below to resolve the issue.
    1. Uninstall Parallels Desktop 10 using PD uninstaller as suggested at http://kb.parallels.com/en/122653
    2. Download latest build (28956) from: www.parallels.com/directdownload/pd10
    3. Install it as suggested at http://kb.parallels.com/en/122647 (Note: un installing and re installing Parallels Desktop will not effect your Virtual Machine)
    4. Install Parallels Tools manually as suggested at http://kb.parallels.com/en/112609 and check if the issue still persisting.
    If the issue still persisting, please follow the steps outlined in http://kb.parallels.com/119926 to check the issue with Windows 8.1 resolution.
     
  3. Andrew V. Zachinyaev

    Andrew V. Zachinyaev Bit poster

    Messages:
    6
    Hi,
    Steps 1-4 did not help.
    http://kb.parallels.com/119926 has note "Important: Not applicable for Windows 8.1 virtual machines. See KB 118587 for more details."
    And my symptoms not "fonts are too small in Windows".
    http://kb.parallels.com/118587 called:
    Broken screen resolution in Windows 8.1 virtual machine on Retina display after the latest update of Parallels Desktop 9

    But my iMac does not have a Retina-display ...
     

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