Upgrade to Parallels 10.1.1 kill my user files

MacOS X 10.9.5, Guest OS - Windows 7 Pro 64 Bit, Parallels 10
After upgrade Parallels to 10.1.1 (it happened yesterday) a lot of my user data from Windows folder Users/username were disappeared.
Include TrueCrypt container with 160+ Gb of very important files.
Virtual Windows HDD - 320Gb, before upgrade it has approx 250Gb of data, but now - just 53Gb.
i don't know how to restore my user data and how Parallels team start to sell product w/o a lot of tests.

 

too bad...

 

i've found 3 weeks old backup, and still try to restore data

 

how is it going? hope you everything going fine.

 

not good, 0 support from Parallels team, "please wait information from support"
but more than 90% of information restored from backups, mails, etc
now i will use Bootcamp on my Macbook, i'm not a Parallels beta tester

 

RSA, did you use a timemachine for backups?
Did you backup your virtual machine directory ever?

 

Hi RSA,
We may need more information to check your issue.
Please submit a Support Ticket at http://www.parallels.com/support/request/ with your issuedescription, so one of our Engineers will be glad to assist you.

 

i didn't use Time Machine for backups, i did it manually, 3-4 per months and for truecrypt container only

 

i'm already have support ticket, your team open/close/open/close status of support ticket, w/o any real support

[Parallels #2007791]

 

Hi RSA - as I see from the ticket history, it was escalated to the engineering team and the engineer let you know about it. Please stay tuned for further updates in the ticket.

 

after more than 40 days i got 90% of files from one of the data restore company, spend more than 1000 usd.
Thank you Parallels support team for your ABSOLUTELY ZERO support.