Q re: upgrade to 3.0

I bought Parallels within the past month and now I'd like to upgrade. From what I've read here, it sounds like I need a new license key? Whom do I contact at Parallels to get one?

 

This may provide the answer: http://forums.parallels.com/showthread.php?t=12331

 

Thanks! That's what I was looking for.

 

got my key

Just a quick followup to let everyone know that Parallels did get my 3.0 key to me last weekend, and I have upgraded now. Seems they are doing their best, just a bit overwhelmed and trying to catch up. Thank you, Parallels.

 

Where's the link?

On June 10th I bought and paid for the upgrade to 3.0. My card was charged, and I got the e-mail from element 5 with the key, as well as the message that I would receive the link from Parallels within 48 hours.

To date I have received nothing. I have written customer 'service' three times, and there has been no response.

WHY haven't I been sent the link? I've looked in these forums and found the suggestion that I download the current version and try to activate that, but that doesn't work either.

Hysteria? No. So far the PRODUCT (pre-3.0 version) has worked great, but I want the features of 3.0 (and have paid for them).

But the 'service' is downright abominable.

-Walewein

 

So you received a v3 key, and can download the v3 product, but the key does not work with the download? The key I received works just fine with the download from the site.

 

Just download it from the site. Click on the download link, pick macintosh desktop, download it, install it, and enter your key. You don't need anything else.