Parallels Tools unable to update

Discussion in 'Installation and Configuration of Parallels Desktop' started by AdamSouders, Jul 15, 2014.

  1. AdamSouders

    AdamSouders Bit poster

    Messages:
    1
    I installed the latest update yesterday to Parallels version 9 and now I cannot update the Parallels Tools. I have followed all the support documents and even uninstalled and reinstalled Parallels but to no avail. Is anyone else having this issue? Can anyone out there help me out?

    Thanks.
     
    AdamSouders, Jul 15, 2014
    #1
  2. JuanPa

    JuanPa Bit poster

    Messages:
    1
    I have the same problem.
    The Paralles Tools installation hangs at 60% and one hour later nothing happens.
    Anybody can help us, please.?
     
    JuanPa, Jul 15, 2014
    #2
  3. Mervin@Parallels

    Mervin@Parallels Guest

    Messages:
    200
    Hello all,

    Please try the steps suggested at: http://kb.parallels.com/8969 to install Parallels Tools.

    If still the issue persists, please create a problem report when it fails and provide us the problem report number so that we could assist you better. Follow this link to create a Problem Report ID: http://kb.parallels.com/9058

    Let us know if you have any additional questions.
     
    Mervin@Parallels, Jul 16, 2014
    #3

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