4560 - Para Tools incomaptible with Parallels itself

N

neglesaks

Bit poster
Updated to 4560 today, tried updating the tools inside XP. Not only did the VM start crashing at a certain point during tools install ("checking your new software"... something), but EVERY time i restarted the Parallels app and rebooted XP, it crashed again.

I've tried doing lots of things - booting in safe mode, and uninstalling the tools. Doesn't help.

Turning off shared folders. Ditto.

Turning off DirectX support. Ditto.

and so on. Nothing helps.

Then i tried deleting the HDD (sigh... it was essentially unusable, crashing every time i booted, no matter what) and reinstalling XP from scratch. Works fine UNTIL i install the tools. BAM! Crash.

I'm waiting for an update before I try installing Windows XP again. So far, it is useless for me to try running it with Parallels Tools.

Unimpressive. I need better quality software for my server, and this doesn't cut it.
 
sorry to hear that "Nail Scissors"

my winXp SP2 just keeps on trucking under 4560

on update I got a couple of Windows "found new hardware" dialog boxes

never never OK these on a VM before you have installed Parallels Tools

I then ran PC Health and cloned the new VM

see
http://onecare.live.com/
I use the freebie from the live.com toolbar

just good housekeeping along with AVG ante virus
Sygate personal Firewall etc etc

I increase the RAM on the VM to the max recommended 924
otherwise no changes

Hugh W
 
Archy said:
Please try to disable Mac and Windows applications sharing in VM configuration editor.
Click to expand...

Just did a fresh reinstall of XP SP2. During the step (or slightly thereafter of) "testing yoru new softwareinstallation" of Parallels Tools Install, Parallels crashes.

On rebooting Windows XP in parallels i get the error message:

"RUNDLL: Error loading \PrlSAShellExt.dll

The specified module could not be found."
 
I'm getting the same RUNDLL window message, "Error loading \PrlSAShellExt.dll" "The specified module could not be found". It started after I upgraded to build 4560 of verison 3. I also can't install Parallels Tools... gets about 3/4 of the way through the install and then the "application unexpectedly quits." I suspect the error message might be related to the problem of not being able to complete the Tools install??

I've tried re-installing the new build, turned off sharing, etc. but nothing seems to work. Do I have to re-install Windows XP? This seems a bit crazy if so.

Any suggestions would be appreciated. And being a non-windows person, if somebody can tell me what that RUNDLL error means, that'd be great too.

-bready.
 
What Parallels support told me to do -

Email from Support suggested this to install Tools after upgrade:

Cancel the installation & delete the installed Parallels Tools (Control Panel/Add or Remove Programs) and then open Windows/System32/drivers and remove prlfs.sys file (if present) and try to install PT using ISO image:

1. Start Parallels
2. On the top of the screen click on Edit/Virtual Machine
3 Choose DD/DVD-ROM from the list of devices
4. From the left choose "Use Image File" and point in the location of vmtools.iso
Here it is Macintosh HD-Library-Parallels-Tools-vmtool.iso
5. Start Windows
6. In My Computer you can find image CD, just click on it and install tools.

After that go again to Cinfiguration Editor and change "Use Image File" to "Use CD/DVD-Rom".

I stumbled across Windows/System32/drivers (I now have no idea where!) and did have a file PRLFS (capitalized with no .sys). I don't know if that's the same file and I have not heard back from support. However, that's the workaround they suggested. Sometimes the directions are difficult for non-Windows users!
 
Archy, I had a similar problem with 4560. Long story, but after reverting to 4128 the problem persisted, until I custom installed Parallels Tools without Application Sharing component. Only then did my WinXP installation stop crashing Parallels. Things are working now. John
 
Adding Parallels Tools with ISO

Follow-up to previous post - I trashed the PRLFS file (apparently on Mac this is capitalized without the .sys suffix) and then followed the support suggestion to install tools via ISO. It worked just fine. I was trying to attach a Jeppesen Skybound reader in order to update an airplane GPS card. I had to enable "Automatically attach USB devices" in order for the reader to be recognized. The update worked perfectly. BTW I am running OS 10.4.10 and the newest Parallels update.
 
Ever since I have had Parallels on my iMac, the Tools componet start reinstalling itself. After I have done it once more, I make a snap shot of that install and revert to it when I lose network connectivity or the "tools" install creeps up. I have unistalled Parallels thoroughly once and when I upgrade, I always start with uninstall. I suspect it has to do with read write permission on one or more files included in the "tools" install. Go figure.:(
 
Hi all,

RUNDLL - is rundll32.exe windows application that allows to execute functions directly from DLL files. While installing tool installer executes some functions from our DLL (PrlSAShellExt.dll) that allows to have Shared Mac Applications. This error means that installer can't find this dll (which must be in Tools Center directory). Due one bug (that already fixed) in installer you can't uncheck one of Favorite Applications and Shared Applications features (only both) while custom install. May be this is the reason of this error message.

We can't reproduce bug with Parallels crashing after tools update. Everything works fine for us, so it is very difficult to eliminate this bug. If someone can upload VM with this bug to our ftp please write here. Also any detailed information about your system and your actions to reproduce this bug will be very helpful.

Anyone who wants to help me with resolving this problem please e-mail me to [email protected]
 
Last edited by a moderator:
I'd like to upload my VM hdd file to your FT, but the installed WinXP takes up 2.43 Gigabytes... i can comress it, though. Let me know.
 
Parallels Tools Continuing to Reinstall Itself

Mac_1 said:
Ever since I have had Parallels on my iMac, the Tools componet start reinstalling itself. After I have done it once more, I make a snap shot of that install and revert to it when I lose network connectivity or the "tools" install creeps up.

I have the same problem (ever since updating to 3.0 from 2.5). Every time I start up Parallels, the tool goes into a reinstall sequence. Reinstalling it only lasts for the session, then it goes through the sequence again the next time Parallels is started up. I have tried uninstalling the tools and then reinstalling to no avail. It is installed on a MacBookPro running 10.4.10. Frustrating! Please post any way of resolving this problem.
Click to expand...
 
Latest release does NOT solve problem

I just instaled the latest Parallels version.

The problem is still there - Paralellels bombs as soon as the Tools install nears completion.

BUT!

At least I don't get any error messages on bootup anymore.

But Parallels Tools still doesnt show up on the Remove Software... list in Control Panel, probably becasue the install process does not complete. Too bad.
 
:/

Can't install the network driver from within Paralelles tools, either, it just ives me a generic error message.

But the Para Tools task bar icon shows up in the notification area.
 
:(

Mine crashed totally after installing the tools - every time it tried to boot, the wonderful Blue Screen of Death appeared - something I hoped to never see again!!!

I had to run the Vista repair CD which reloaded the basic drivers and it now works again, but is about 50% slower than under the previous release of Parallels.
 
Crashdump

Date/Time: 2007-08-06 22:00:00.564 +0200
OS Version: 10.4.10 (Build 8R2232)
Report Version: 4

Command: Parallels
Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
Parent: WindowServer [89]

Version: 3.0 (3.0 Build 5060.0)

PID: 3917
Thread: 0

Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000002
Code[1]: 0x00000000


Thread 0 Crashed:
0 com.apple.Foundation 0x9282847f _NSRaiseError + 227
1 com.apple.Foundation 0x9284f23f +[NSException raise:format:] + 57
2 com.apple.Foundation 0x928d74be -[NSObject doesNotRecognizeSelector:] + 123
3 com.apple.Foundation 0x927fb34b -[NSObject(NSForwardInvocation) forward::] + 184
4 libobjc.A.dylib 0x90a5ccc1 _objc_msgForward + 49
5 com.apple.CoreFoundation 0x908115a8 CFArrayGetCount + 97
6 com.parallels.desktop 0x00371543 0x1000 + 3605827
7 com.parallels.desktop 0x003736ca 0x1000 + 3614410
8 com.parallels.desktop 0x0037385e 0x1000 + 3614814
9 com.parallels.desktop 0x00373afe 0x1000 + 3615486
10 com.parallels.desktop 0x00374730 0x1000 + 3618608
11 com.parallels.desktop 0x00157921 0x1000 + 1403169
12 com.parallels.desktop 0x003b2d6b 0x1000 + 3874155
13 com.parallels.desktop 0x003e2f4e 0x1000 + 4071246
14 com.parallels.desktop 0x000f9156 0x1000 + 1016150
15 com.parallels.desktop 0x003a89e5 0x1000 + 3832293
16 com.parallels.desktop 0x003ad9cf 0x1000 + 3852751
17 com.parallels.desktop 0x003bff60 0x1000 + 3927904
18 com.parallels.desktop 0x0064cccb 0x1000 + 6601931
19 com.parallels.desktop 0x005e4efb 0x1000 + 6176507
20 com.parallels.desktop 0x005e5014 0x1000 + 6176788
21 com.parallels.desktop 0x003c0e9d 0x1000 + 3931805
22 com.parallels.desktop 0x00043e76 0x1000 + 274038
23 com.parallels.desktop 0x00006372 0x1000 + 21362
24 com.parallels.desktop 0x00006299 0x1000 + 21145

Thread 1:
0 libSystem.B.dylib 0x90009cd7 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.audio.CoreAudio 0x9146941e HALRunLoop::OwnThread(void*) + 158
4 com.apple.audio.CoreAudio 0x91469239 CAPThread::Entry(CAPThread*) + 93
5 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 2:
0 libSystem.B.dylib 0x90047dd7 semaphore_timedwait_signal_trap + 7
1 com.parallels.desktop 0x00494999 0x1000 + 4798873
2 com.parallels.desktop 0x00495366 0x1000 + 4801382
3 com.parallels.desktop 0x003eea16 0x1000 + 4119062
4 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 3:
0 libSystem.B.dylib 0x90037b57 mach_wait_until + 7
1 libSystem.B.dylib 0x9003a222 usleep + 82
2 com.parallels.desktop 0x0069f42a 0x1000 + 6939690
3 com.parallels.desktop 0x006a240a 0x1000 + 6951946
4 com.parallels.desktop 0x004798f2 0x1000 + 4688114
5 com.parallels.desktop 0x003eea16 0x1000 + 4119062
6 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 4:
0 libSystem.B.dylib 0x9001029c write + 12
1 com.parallels.desktop 0x00748d34 0x1000 + 7634228
2 com.parallels.desktop 0x0074d38d 0x1000 + 7652237
3 com.parallels.desktop 0x00627b5f 0x1000 + 6450015
4 com.parallels.desktop 0x00686c65 0x1000 + 6839397
5 com.parallels.desktop 0x00687843 0x1000 + 6842435
6 com.parallels.desktop 0x006a26c0 0x1000 + 6952640
7 com.parallels.desktop 0x003eea16 0x1000 + 4119062
8 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 5:
0 libSystem.B.dylib 0x900248c7 semaphore_wait_signal_trap + 7
1 com.parallels.desktop 0x006a2728 0x1000 + 6952744
2 com.parallels.desktop 0x003eea16 0x1000 + 4119062
3 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 6:
0 libSystem.B.dylib 0x900248c7 semaphore_wait_signal_trap + 7
1 com.parallels.desktop 0x006a2728 0x1000 + 6952744
2 com.parallels.desktop 0x003eea16 0x1000 + 4119062
3 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 7:
0 libSystem.B.dylib 0x900248c7 semaphore_wait_signal_trap + 7
1 com.parallels.desktop 0x006a2728 0x1000 + 6952744
2 com.parallels.desktop 0x003eea16 0x1000 + 4119062
3 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 8:
0 libSystem.B.dylib 0x900248c7 semaphore_wait_signal_trap + 7
1 com.parallels.desktop 0x006b98aa 0x1000 + 7047338
2 libSystem.B.dylib 0x90024227 _pthread_body + 84

(continues)
 
News: I did a selective install of ParaTools, and selected only (apart from the mandatory elements), the following: clipboard sync, disk compatcting, filesharings, mouse sync, network driver, shared folders, timesync, toolscenter and video driver. AS EXPECTED: IT DID NOT CRASH!

Hint to the developers: one of the excluded modules is causing the crash.
 
innersphere said:
Mine crashed totally after installing the tools - every time it tried to boot, the wonderful Blue Screen of Death appeared - something I hoped to never see again!!!

I had to run the Vista repair CD which reloaded the basic drivers and it now works again, but is about 50% slower than under the previous release of Parallels.
Click to expand...

I had this EXACT same experience, only with Windows XP.

After not being able to boot up successfully, I deleted Windows. I reinstalled under Parallels but now it's just doing the same thing again. I tried the ideas posted on this page and now I can't boot into Windows any more. As of right now, Parallels does not work for me at all. I can not use Parallels without it crashing right away.
 
Last edited:
I had this EXACT same experience, only with Windows XP.

After not being able to boot up successfully, I deleted Windows. I reinstalled under Parallels but now it's just doing the same thing again. I tried the ideas posted on this page and now I can't boot into Windows any more. As of right now, Parallels does not work for me at all. I can not use Parallels without it crashing right away.
Click to expand...

You should try rebooting in "Safe Mode" by pressing F8 when Windows starts and uninstall Parallels Tools. Then reboot normally and reinstall Parallels Tools minus "Shared Applications" and "Favourite Applications". I did this and all seems now to be well... not particularly happy about the latest debacle though!
 
I tried your idea reddog57 but in safe mode when I tried to uninstall Parallels Tools it told me I had to reboot to allow Parallels Tools to finish installing since it never finished. Unfortunately since Windows crashes EVERY time I start up I don't have that option. I tried turning off all of the Shared / Fav Applications etc options but still no success. Booting in Safe Mode didn't crash, however, so that's still good to know I guess.
 
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