Urgent help needed: Parallel 9 desktop and Mac OS 10.9: unexpectedly delete files.

Discussion in 'Windows Virtual Machine' started by Davidluo, Mar 5, 2014.

  1. Davidluo

    Davidluo Bit poster

    Messages:
    3
    Hi dear friends,

    If anyone seeing this and know how to solve the problem and recover data, it will be much appreicated.


    I have installed the Parallel 9 decktop on the Mac OS X 10.9 for a iMac machine today. After the installation completed, I created a windows VM and installed the windows VM from an image file.
    After I started the Windows VM first time , I found there are already some files on my windows decktop,
    then I thougt it's unuseful so I moved those file into "Recycle Bin" on the windows and clicked " empty the Recyble bin". But after that, unfortunately I found that those files on the windows VM's desktop that I just put into the Recycle bin and empty it actually are the files on the Mac decktop on the host machine.
    How could this happen ? I only delected some files on the windows VM, but the files actually on the host machine been delected. Do I have chance to recover the data ? If yes, how ? Is this a new function of Parallel 9 decktop ? It's totally difference from my knowledge about Virtual Machine and Host that I think
    it sould be isolated between VM and host.

    Thank you for any help you can provide. The data hasn't backup per the user said, so I felt very frastrated now.

    David.
     
  2. strells

    strells Product Expert

    Messages:
    573
    You have the Shared Profile Desktop option enabled. In the VM configuration, go to Options -> Shared and click Configure under Shared Profile. Turn off the Desktop option. While there, see if you've merged the Windows Recycle Bin with the OS X trash.

    Unfortunately, it sounds like those files may be gone unless you have data recovery software.

    Steve
     
  3. Manojkumar@Parallels

    Manojkumar@Parallels Parallels Support

    Messages:
    122
    Hi David,

    The files were deleted as the 'Shared Profile' was turned on.

    To turn off the 'Shared Profile' follow the steps below;

    Go to Configure of VM ( http://kb.parallels.com/117287 ) > Options > Sharing > Uncheck 'Shared Profile' and 'Smart Mount'.

    Thanks,
    Manoj.
     
  4. Davidluo

    Davidluo Bit poster

    Messages:
    3
    HI Steve,

    thanks. Can you please let me know what data recovery software you suggest to use ?
    I need run the data recovery software on the Mac machine ,not in the windows VM, am I right ?

    thanks again !
    David.
     
  5. strells

    strells Product Expert

    Messages:
    573
    I can't recommend any such software because I don't use it. I just always have an up-to-date Time Machine and Carbonite backup.

    Steve
     
  6. strells

    strells Product Expert

    Messages:
    573
    I can't recommend any such software because I don't use it. I just always have an up-to-date Time Machine and Carbonite backup.

    Steve
     
  7. Davidluo

    Davidluo Bit poster

    Messages:
    3
    Thank Steve and Manoj for help. Appreciate!

    David.
     

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