Parallels Wizard Freezes

I just upgraded to Parallels 9 from 8 (on latest version of Mavericks). All my VMs are working fine but when I go to the Parallels Wizard to add a new VM as soon as I click on anything I get the spinning disk and it is unresponsive - making it impossible to add a new VM or import any old ones. Have to use 'Force Quit' to stop it.

 

Hi TbayIT,

Please try to reinstall Parallels Desktop and see if it helps:
* uninstall with http://kb.parallels.com/116992
* reinstall from http://www.parallels.com/directdownload/pd9

Thanks,
Manoj

 

This didn't work, the entire window that comes up when I go to File -> New locks up like this even after reinstalling. I can still use my existing VMs with no problems but I would like to install some new ones. Not sure what to do.

 

Hi TBayIT,

Please uninstall Parallels Desktop 9 completely from your Mac by following the steps as given below :

Launch Terminal application from Applications/Utilities

Paste the commands into Terminal (one by one; hit return after pasting each command)

sudo –s

(type your Mac user password (your Mac user should have Administrator's privileges) and hit return. You will not see characters while typing)

killall -KILL prl_vm_app


killall -KILL prl_client_app


killall -KILL prl_disp_service


kill -KILL `ps -A -opid,command | fgrep '/bin/bash /Applications/Parallels Desktop.app/Contents/MacOS/watchdog' | awk '{print $1}'`


ps -A -opid,comm | fgrep '/Applications/Parallels Desktop.app/Contents/MacOS' | awk '{print $1}' | while read pid; do kill -KILL $pid; done


kextunload -b com.parallels.kext.netbridge


kextstat | fgrep 'com.parallels.' | fgrep -v 'com.parallels.virtualsound' | awk '{print $6}' | while read i; do kextunload -b $i; done


rm -rf /System/Library/Extensions/prl*


rm -rf '/Applications/Parallels Desktop.app'


Then re-download Parallels Desktop 9 from : www.parallels.com/directdownload/pd9

Install Parallels Desktop 9 from the downloaded link and then check if you are able to create a new Virtual Machine.

Thanks,
Maheeshwar

 

Unfortunately this still didn't work, the Wizard keeps locking up.

Interesting, I also tried to install version 8 and the Wizard works fine so it is an issue with 9. I suppose if I had to I could install version 8, then setup my new VMs then upgrade back to 9.

 

Hello TBayIT,

Please check your private message.

Thanks,
Maheeshwar

 

I have got the same problem. I got the ever spinning ball went I want to create a new machine and the wizards comes forward.
I followed through all steps listed above. But that didn't help.
Thanks for a solution.
Etienne

 

Hi Etienne,

Please generate a Problem Report ID as suggested at http://kb.parallels.com/9058 and reply us the Problem Report ID.

 

Only the alternative method worked, as the main programme stopped responding as soon as I click "Install windows or ...."
The code is: 43164206

Best,
Etienne

 

I noticed that it works again. The only thing I did was create a new VM by deploying a template. And now it also works again with starting from scratch. Somehow the template deployment fixed something.