Will Parallels Mobile continue to work if I upgrade to Parallels 9?

Discussion in 'General Questions' started by ElSooz, Aug 30, 2013.

  1. ElSooz

    ElSooz Bit poster

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    I am contemplating upgrading to parallels 9, but occasionally use parallels mobile on my ipad to help my mother-in-law with computer issues. I know Mobile has been end-of-lifed, but will my previously purchased app continue to work if I upgrade to parallels 9?
     
  2. lotw

    lotw Product Expert

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    95
    I want to know this too, as Parallels Access cost money and uses more computer resources then Mobile does.
     
  3. QuentinR

    QuentinR Bit poster

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    Not in my experience. I've even tried to downgrade back to Parallels 8 and the mobile app still never sees the computer as online. Avoid 9.
     
  4. lotw

    lotw Product Expert

    Messages:
    95
    Wow, that is bad. Did you reset up the connection for 8? I normally use Direct connection when I connect to my computer, might try that. I just had problems logging onto my 8 over the computers tab, but what I did is ran Parallels Desktop, Preferences, mobile, then logged off and then back on. Then tried again on my iPad and it failed, hit refresh and it worked.
     
    Last edited: Aug 30, 2013
  5. QuentinR

    QuentinR Bit poster

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    Yes, I reconfigured, rebooted, disconnected, reconnected... All is fail.
     
  6. lotw

    lotw Product Expert

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    95
    There must be something hidden on the computer preventing it. I know I have to leave PD running, if I close it I cannot connect at all. In v7 I could close down PD and it would still connect, but once I went to 8 I had to remember to run PD before I left the house if I wanted to connect remotely.
     
  7. QuentinR

    QuentinR Bit poster

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    5
    I think it may be on Parallel's server side. Once you go Parallels Access, Parallels Mobile just doesn't authenticate properly or something. I had the same issue going for 7 to 8. But it seems as though once you activate the PAccess service on your account, PMobile no longer works.
     
  8. lotw

    lotw Product Expert

    Messages:
    95
    I have Parallels Desktop 8 and I also have Parallels Access running, I can connect to both. I can even switch between both apps on the iPad and they both work.
     

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