Hello, I have once again been experiencing difficulties with my parallels VM. My verison is Build 8.0.18483 (Revision 860857; March 30, 2013), and my iMac is running Software OS X 10.8.3 (12D78). I have been having issues, and I cant deal with parallels support anymore because they call after hours and schedule time for remote sessions and call 2 hours after scheduled time. The support team recommended a couple of weeks ago I take my mac in for service because the hard drive appeared to be bad, and they assured me after my vm would work. I took machine in and the hard drive was in fact bad, and I had it replaced. I purchased a new time capsule as well and backed up all my files as well as the pvm file in its entirety. Now when I try to launch my vm after restoring all of my data, i get the following error Unable to Connect to Hard Disk 1. I've tried several things already, but last time I used this forum I received much better advice from the people here then from parallels support. Please let me know what information you may need.
Also, I've had parallels support take over my machine, and had me try to repair the windows install and it failed. And I had 3 remote sessions scheduled, as well as a call back scheduled within two hours, and all of which their support called back hours after.
* You seem to not have much consideration for Parallels Support by they did spot the malfunctioning drive. * Is the Windows install Bootcamp based? If it is, did you back up the windows partition? If you did did you restore it? * Since you have changed harddisk you might have to point the HD configuration in Parallels to the right disk image.
my main frustration with parallels support is the never stick to their "appointments". why schedule times days in advance and not adhere to them? No bootcamp. How do I point to the right disk image?
if you are talking about going into the configuration window from parallels and selecting the pvm file, that is what I am doing.
Select the VM > Configure... > Hardware > Hard Disk 1 > Source > Choose an image file > navigate inside the .pvm in .../Parallels/ and select the .hdd file (this is the virtual hardisk)
also, after the boot process fails I get another error message: There is no operating system installed in this virtual machine. Please insert an operating system installation CD into the optical drive of your Mac and restart the virtual machine.
THe hdd file is a large file, several GBs, if you had problems with your harddisk it is very likely that this file got corrupted.
I fully understand you, i spent over $3000 on machine and software (New iMac) and Parallels keep sending me to the Indians that have no manners , they think they are the GODS gift to support. they tried to re install windows and lost all my data, uneducated bunch of people sitting there doing nothing, first thing they do is access your machine and only God knows what they do. Apple do not do anything either. it is frustrating to say the least. i am going to ask for my money back or take legal action against them.
Maybe time capsule contains corrupted state of hdd in last position. You can try to revert to an earlier state. BillCar, if you still have problems with your hdd, could you please repeat all steps (reproduce issue once again), generate a problem report (Help -> Report a Problem) and post report ID here ?
I am having the same issue. The hard disk was corrupted. I have just replaced the hard disk with a solid state drive, and installed Parallels 8 downloaded from the Parallels website. Everything on the Mac side is working, but with the Parallels, I get the attached result, with this message "Unable to connect Hard Disk 1". I've tried to repair with Disk Utility and it doesn't work.
