No Confirmation Email after Ordering!!!

Discussion in 'General Questions' started by PongpanS, May 13, 2012.

  1. PongpanS

    PongpanS Bit poster

    Messages:
    2
    I have to buy your product. But I did get an email back to me. But that message Thank you for your order. Your order is being processed and you will be notified of the result shortly.

    Please lookup my order I paid with paypal Transaction ID: 8BP37733WM193383K

    Email: [email protected]
     
  2. PongpanS

    PongpanS Bit poster

    Messages:
    2
  3. EkaterinaZ

    EkaterinaZ Parallels Team

    Messages:
    97
    Hello,

    None of your orders is completed by the moment.

    I have contacted our order processing partner to determine the reason and help you place another order successfully. Please do not make any other purchase attempts until we have their reply.
     
  4. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    74
    Dear PongpanS,

    Our order processing partner suggested you may attempt a new order at this time via credit card or PayPal. If you are unable to complete this order try again in 24 hours.

    If you still experience any issues with the online purchase please contact Customer Support directly: http://www.parallels.com/support/request/
     

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