Code for original Parallels invalid
I'm having the same problem exactly. I clicked the link above and got a form to fill out in which I input the activation code for the upgrade I'd just downloaded and the activation code for the Parallels 3.0 on the original disk plus a PDF copy of the invoice for the update. I got an error message which said: "The activation key you entered is not eligible for Parallels support service. Please use commercial key and resubmit the support form." I have no idea what is meant by 'commercial key'.
I don't know what's going on here. I have just paid $65 for an upgrade and it can't be activated. I am ready to provide proof of purchase of the upgrade and the original 3.0 key. Why doesn't the form for the upgrade key for 3.0 work?
I tried to get a Support code but it says: not available.
I am very unhappy--I can't even get to the support services. Without support key I am shut out of any possible support for what is obviously a serious blunder in Parallels' web site design. It is hardly conceivable to me that an upgrade system in in place and that it just can't process valid keys. If anyone has any ideas I would be very grateful. Otherwise my Parallels is useless and I've just waisted $65.
Last edited: Nov 26, 2010