Unable to Activate - Upgrade from Fusion License

Discussion in 'Installation and Configuration of Parallels Desktop' started by RadekP, Jul 19, 2011.

  1. RadekP

    RadekP Bit poster

    Messages:
    4
    I just purchased Parallels Desktop 6 using the Upgrade from Fusion option at
    http://www.parallels.com/products/desktop/vmwareoffer/
    When I try to activate it using the activation key I received during the purchase I get prompted to enter a previous version key. The only other key I have is the trial license key which does not work.
    Anyone else having this problem?
    I did submit a support ticket.
     
  2. LiudmilaA

    LiudmilaA Bit poster

    Messages:
    83
    Hello RadekP,

    As far as we can see, you created a support request about an hour ago. One of the Customer Service representatives will provide with solution in that very ticket within several minutes.
     
  3. RadekP

    RadekP Bit poster

    Messages:
    4
    Issue Resolved

    Thank you very much.
    Parallels Customer Support rectified the problem in a very short time by sending me a replacement key.
    Time to uninstal Fusion :cool:
     

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