Catch 22 Problem with Kaspersky

I have Parallels Desktop for Mac 5, using Windows XP. My Kaspersky antivirus is about to run out, so I purchased a subscription renewal, with a new license key, which was then sent to me by e-mail from Digital River. But when I try to install it, using the copy and paste function from their e-mail to install the Activation Key, I still keep getting the message that my subscription is about to run out, and I need to renew. So I filled in a tech. support form on the Parallels web site, and as part of the form, they want a copy of the Activation Key. When I copy and paste that, it keeps asking me for the correct key.

Did Digital River send me a wrong key? I would like to uninstall Kaspersky, but I have already paid for the upgrade. Digital River, Kaspersky and Parallels all have obscure, user unfriendly, almost non-existant help systems. What do I do next?

Thanks,

Richard

 

Just to clarify, the activation key sent to you via Digital River is not granting you renewed access to Kaspersky?

 

That indeed seems to be the case.

Richard

 

I'll see what info I can find for you. In the mean time I suggest trying to get in touch with Digital River once again.