Internet Access after applying Build 3150

After applying Parallels Build 3150 (on MacBook Pro, using Windows XP), I can no longer access internet under Windows. Internet access on MacBook Pro is wireless through Airport Extreme. I set up Parallels Network Adapter 1; Shared networking. When I attempt internet access under Windows, I get the following error message "Connecting through WAN Miniport (PPPOE)...Error 769: the specified destination is not reachable." When I go to Control Panel in Windows, Network Connections, under Broadband there is a single icon 'My ISP' and the message "Disconnected WAN Miniport (PPPOE)"
Can anyone provide guidance on how I can restore internet access under Windows - as I had before Build 3150?
Thanks
Jim Taylor

 

I'm having the exact same problem in both XP Pro and Vista Business. It was working in both OSes when I first installed until I restarted them. Now I can't get either to work.

-Roberto

 

Does the lack of any response mean there is no hope of getting internet access within Parallels or are we the only two having this problem? I really need to get this working ASAP for work.

 

I am running into the same problem. What REALLY SUCKS is that you cannot call Apple because they will not support this, Microsoft you get the exact same, and Parallels support sucks. So this is leaving me with either returning everything and forgetting this Windows thing or someone giving some much needed support.

 

If the networking was there before 3150 and now it's not, here's what you could try:

1. Go to Mac OS X System Preferences->Network and check if "Parallels Host-Guest" and "Parallels NAT" adapters are present there.
2.1 If they are, close the System Preferences. Now open Macintosh HD->Applications->Utilities->Terminal and issue the "sudo killall -HUP pvsnatd" command. Check the VM internet connectivity then.
2.2 If they aren't, reboot your Mac and go to System Preferences again. You'll be prompted for new adapters installation. Agree and close System Preferences. Check connectivity.
3. If nothing helps, the following commands listing will be useful to debug the problem:
"ifconfig -a"
"ps ax | grep pvs"
"kextstat -l | grep parallels"
The commands are to be issued in Macintosh HD->Applications->Utilities->Terminal. Post the listings here.

Best regards,
Tim

 

Ok, I tried what you said and Parallels Host-Guest and Parallels NAT are present and I typed the sudo killall -HUP pvsnatd" command and nothing. I then rebooted and went to system preferences and it did not prompt me for anything. The Parallels Host-Guest and Parallels NAT were still listed. This is what came up in the terminal with the ifconfig -a command....anthony-m-tortoriello-iis-computer:~ anthonyMP$ ifconfig -a
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 00:17:f2:05:de:2e
media: autoselect status: inactive
supported media: autoselect 10baseT/UTP <half-duplex> 10baseT/UTP <full-duplex> 10baseT/UTP <full-duplex,hw-loopback> 10baseT/UTP <full-duplex,flow-control> 100baseTX <half-duplex> 100baseTX <full-duplex> 100baseTX <full-duplex,hw-loopback> 100baseTX <full-duplex,flow-control> 1000baseT <full-duplex> 1000baseT <full-duplex,hw-loopback> 1000baseT <full-duplex,flow-control>
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 00:17:f2:05:de:2f
media: autoselect status: inactive
supported media: autoselect 10baseT/UTP <half-duplex> 10baseT/UTP <full-duplex> 10baseT/UTP <full-duplex,hw-loopback> 10baseT/UTP <full-duplex,flow-control> 100baseTX <half-duplex> 100baseTX <full-duplex> 100baseTX <full-duplex,hw-loopback> 100baseTX <full-duplex,flow-control> 1000baseT <full-duplex> 1000baseT <full-duplex,hw-loopback> 1000baseT <full-duplex,flow-control>
en2: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
inet6 fe80::219:e3ff:fe0e:8513%en2 prefixlen 64 scopeid 0x6
inet 10.0.1.2 netmask 0xffffff00 broadcast 10.0.1.255
ether 00:19:e3:0e:85:13
media: autoselect status: active
supported media: autoselect
wlt2: flags=41<UP,RUNNING> mtu 1500
fw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 4078
lladdr 00:16:cb:ff:fe:75:26:8a
media: autoselect <full-duplex> status: inactive
supported media: autoselect <full-duplex>
en3: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
inet6 fe80::201:23ff:fe45:6789%en3 prefixlen 64 scopeid 0x9
inet 10.37.129.2 netmask 0xffffff00 broadcast 10.37.129.255
ether 00:01:23:45:67:89
media: autoselect status: active
supported media: autoselect
en4: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
inet6 fe80::210:32ff:fe54:7698%en4 prefixlen 64 scopeid 0xa
inet 10.211.55.2 netmask 0xffffff00 broadcast 10.211.55.255
ether 00:10:32:54:76:98
media: autoselect status: active
supported media: autoselect
anthony-m-tortoriello-iis-computer:~ anthonyMP$

With the next command this came up....

anthony-m-tortoriello-iis-computer:~ anthonyMP$ ps ax | grep pvs
269 ?? S 0:00.03 /Library/StartupItems/Parallels/pvsnatd
321 p1 S+ 0:00.00 grep pvs
anthony-m-tortoriello-iis-computer:~ anthonyMP$

AND WITH THE LAST COMMAND THIS CAME UP.....

anthony-m-tortoriello-iis-computer:~ anthonyMP$ kextstat -l | grep parallels
79 0 0x89d000 0x5000 0x4000 com.parallels.kext.ConnectUSB (2.5.0) <33 11 6 5 4 3>
89 0 0x8a2000 0x6000 0x5000 com.parallels.kext.Pvsnet (2.2) <5 4 3 2>
99 0 0x5fde0000 0x14000 0x13000 com.parallels.kext.hypervisor (2.2) <11 6 5 4 3 2>
100 0 0x5ffc6000 0xa000 0x9000 com.parallels.kext.vmmain (2.2) <11 6 5 4 3 2>
101 0 0x5fd8e000 0x3000 0x2000 com.parallels.kext.Pvsvnic


Please help and thanks for at least helping. Regards.

I just deleted the Parallels Host-Guest and Parallels NAT and now not sure what to do...I am trying to do whatever I can to get this working. It already consumed two days of my life. Ughh.

 

If this helps, I also get the window which say "Windows did not detect any networking hardware". This is from the Connect to the Internet dialog box.

 

I've discovered the fix. Turn off the firewall in Windows. That fixed the problem for me. Give it a shot.

-Roberto

 

Are you then running build 3150? And next, how exactly do you turn off the firewall inside windows? Thanks.

 

I wouldn't turn the Windows Firewall off unless you have a replacement firewall in place -- either in hardware or via some other program (like Norton SystemWorks) or, preferably BOTH hardware and software.

But, if you want to do that any way:

Start/Control Panel/Security Center/Windows Firewall

 

I am running 3150. This seemed to work fine in XP but didn't work in Vista. I'm going to play around with it some more.
Drval, I can understand the security implications of turning off the firewall, but having absolutely no network connectivity is a bit too restrictive for me. I'd rather be able to connect to the internet without a firewall than not connect at all. Besides, it's a virtual environment so I don't keep it running all the time. I only bring it up to do what I need, then shut it down. The Mac firewall and my hardware firewall when I'm at home or in the office, should suffice.

-Roberto

 

Obviously it's up to you -- it's your system -- I'm just reporting on my experience and the shared experience in Windows of the many computer users I've worked with over the years. At least download AdAware and SpyBot. They're both free and will help with malware/spyware.

 

No worries. I keep up to date anti-spyware and anti-virus always running on all my Windows VMs. It's just worthless to me to have no internet connection. If the firewall won't allow me to use the internet in my VM, I have to turn it off unless somebody finds some way to make it work with the firewall on. It's rather difficult for me to test my websites in Windows if I can't actually connect to the site.

-Roberto

 

OK -- just checking... ;-)

 

I think I am done with this. I cannot waste another minute trying to get something to work like this. It is not vital in any way to my workflow and was just something I thought would be nice to have on this computer. I think my first issue is that I bought Vista and not XP. People seem to think Vista is not worth getting, and at least not now being so new. So maybe I will exchange this for XP and try again. Ugghhh....my biggest thing which I do not know how to get around was this error that I attatched. It seems as if it could not find any networks and had some network adpater message too...something along the lines of not installed. I am on my way to return Vista and get XP. Thanks for any input. A very frustrated A.

 

Bingo! I won't be using Vista -- or even exploring it much -- until SP1 or its equivalent has been released. I not only have no particular need for Vista, i also have a long history with MS and know that there will be difficulties for the early adopters, esp re: drivers for printers, network operations, etc, etc.

My advice FWIW is to DEFINITELY stick with XP and let the dust settle on Vista a bit more before jumping in.

 

I have a similar issue. I can only get it to work if the VM has it's own IP. I can NOT use shared networking.

See my post http://forum.parallels.com/thread8378.html

Parallels team?? Any help!!

 

I would definitely agree that most people should stick with XP for now. I have both OSes that I received as part of my Action Pack subscription and that's the only reason I even would try Vista. As I said earlier, XP is working fine once the firewall is turned off (something, as drval pointed out, you should do at your own risk and only with anti-virus, anti-spyware, and probably an external firewall in place, as is the case with any Windows implementation). Vista, however, is still not working. I haven't had time to fiddle with it during the day, but I hope to get it working one night at home when I have time to work on it. It may be just a driver issue (although the fact that ae6dx got it working with a dedicated IP says probably not). If anybody else figures this out, keep us posted.

-Roberto

 

Okay, this was one of those "too simple I missed it" fixes. Open the Vista VM, then select "Actions" - "Install Parallels Tools" from the Parallels menu. That fixed the connectivity issue for me. I think that those of us who used the upgrade trick to install Vista overwrote the initial Tools installation and had to manually install them again. I don't know about you, but I feel silly.

-Roberto

 

Silly is good, as long as it's silly and it's working!!