Parallels 6 won't run on Snow Leopard

I just installed the trial of Parallels 6 on Snow Leopard. It tries to start up, then just dies. The three prl_* activities are running. Here is the log:

Process: prl_client_app [347]
Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
Identifier: prl_client_app
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [267]

Date/Time: 2010-10-08 20:07:36.865 -0400
OS Version: Mac OS X 10.6.3 (10D2101a)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000e37a386
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...ple.QuickTimeH264.component 0x1dff9d75 JVTDecoComponentDispatch + 382
1 ...ple.CoreServices.CarbonCore 0x0a3846f0 CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
2 ...ple.QuickTimeH264.component 0x1dff9cb2 JVTDecoComponentDispatch + 187
3 ...ple.CoreServices.CarbonCore 0x0a37cd87 CallComponentDispatch + 29
4 ...ple.CoreServices.CarbonCore 0x0a37d110 CallComponentClose + 43
5 ...ple.CoreServices.CarbonCore 0x0a37d039 CloseComponentInternal(ComponentInstanceRecord*) + 101
6 ...ple.CoreServices.CarbonCore 0x0a37cfba CloseComponent + 46
7 ...ple.CoreServices.CarbonCore 0x0a37b07c OpenAComponent + 493
8 ...ple.CoreServices.CarbonCore 0x0a3809a9 OpenComponent + 24
9 ...le.QuickTimeMPEG4.component 0x1ff1d25c AVCUtilsConvertCodecConfigurations + 260
10 ...le.QuickTimeMPEG4.component 0x1ff1d7d9 AVCUtilsMapAVCSampleEntryToImageDescription + 239
11 ...le.QuickTimeMPEG4.component 0x1ff280ff mp4_ProcessSampleDescriptionsAtom + 2168
12 ...le.QuickTimeMPEG4.component 0x1ff254e3 mp4_ProcessAtomContainer + 340
13 ...le.QuickTimeMPEG4.component 0x1ff259b0 mp4_ProcessGenericAtomList + 130
14 ...le.QuickTimeMPEG4.component 0x1ff25d5b mp4_ProcessSampleTableAtom + 166
15 ...le.QuickTimeMPEG4.component 0x1ff254e3 mp4_ProcessAtomContainer + 340
16 ...le.QuickTimeMPEG4.component 0x1ff259b0 mp4_ProcessGenericAtomList + 130
17 ...le.QuickTimeMPEG4.component 0x1ff25ca9 mp4_ProcessMediaInfoAtom + 164
18 ...le.QuickTimeMPEG4.component 0x1ff254e3 mp4_ProcessAtomContainer + 340
19 ...le.QuickTimeMPEG4.component 0x1ff259b0 mp4_ProcessGenericAtomList + 130
20 ...le.QuickTimeMPEG4.component 0x1ff25b0e mp4_ProcessMediaAtom + 107
21 ...le.QuickTimeMPEG4.component 0x1ff254e3 mp4_ProcessAtomContainer + 340
22 ...le.QuickTimeMPEG4.component 0x1ff259b0 mp4_ProcessGenericAtomList + 130
23 ...le.QuickTimeMPEG4.component 0x1ff25de5 mp4_ProcessTrackAtom + 126
24 ...le.QuickTimeMPEG4.component 0x1ff254e3 mp4_ProcessAtomContainer + 340
25 ...le.QuickTimeMPEG4.component 0x1ff259b0 mp4_ProcessGenericAtomList + 130
26 ...le.QuickTimeMPEG4.component 0x1ff25a9a mp4_ProcessMovieAtom + 90
27 ...le.QuickTimeMPEG4.component 0x1ff254e3 mp4_ProcessAtomContainer + 340
28 ...le.QuickTimeMPEG4.component 0x1ff25746 ConformMPEG4moovAtom + 309
29 ...le.QuickTimeMPEG4.component 0x1ff24b1b EatMPEG4DataRef + 2449
30 ...ple.CoreServices.CarbonCore 0x0a3903c7 callComponentStorage_4444444444 + 84
31 ...ple.CoreServices.CarbonCore 0x0a3846f0 CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
32 ...le.QuickTimeMPEG4.component 0x1ff2410b EatMPEG4ComponentDispatch + 113
33 ...ple.CoreServices.CarbonCore 0x0a37cd87 CallComponentDispatch + 29
34 com.apple.QuickTime 0x0454c128 MovieImportDataRef + 91
35 com.apple.QuickTime 0x043dd061 newMovieFromDataRefFromComponent + 655
36 com.apple.QuickTime 0x042f6302 NewMovieFromDataRefPriv_priv + 11366
37 com.apple.QuickTime 0x042f322e NewMovieFromProperties_priv + 7236
38 com.apple.QTKit 0x0d538ade -[QTMovie_QuickTime initWithAttributes:error:forParent:] + 5974
39 com.apple.QTKit 0x0d4f0498 -[QTMovie initWithAttributes:error:] + 1012
40 com.apple.QTKit 0x0d524af5 +[QTMovie movieWithAttributes:error:] + 74
41 libphonon_qt7.dylib 0x144c0c20 Phonon::QT7::QuickTimeVideoPlayer:penMovieFromDataRef(QTDataReference*) + 352
42 libphonon_qt7.dylib 0x144c0efb Phonon::QT7::QuickTimeVideoPlayer:penMovieFromData(QByteArray*, char*) + 203
43 libphonon_qt7.dylib 0x144c0fab Phonon::QT7::QuickTimeVideoPlayer:penMovieFromDataGuessType(QByteArray*) + 107
44 libphonon_qt7.dylib 0x144c1138 Phonon::QT7::QuickTimeVideoPlayer:penMovieFromStream() + 88
45 libphonon_qt7.dylib 0x144c26e3 Phonon::QT7::QuickTimeVideoPlayer::setMediaSource(Phonon::MediaSource const&) + 83
46 libphonon_qt7.dylib 0x144d682e Phonon::QT7::MediaObject::setSource(Phonon::MediaSource const&) + 174
47 com.parallels.desktop.console 0x0043f608 start + 4400136
48 com.parallels.desktop.console 0x0043f76c start + 4400492
49 com.parallels.desktop.console 0x00432cce start + 4348622
50 com.parallels.desktop.console 0x00433363 start + 4350307
51 com.parallels.desktop.console 0x00085325 start + 491813
52 com.parallels.desktop.console 0x0009348f start + 549519
53 com.parallels.desktop.console 0x000936cd start + 550093
54 com.parallels.desktop.console 0x006783e3 qCritical() + 521091
55 libQtCorePrl.4.dylib 0x0852fb5b QMetaObject::activate(QObject*, QMetaObject const*, int, void**) + 523
56 com.parallels.desktop.console 0x0068e5fe qCritical() + 611742
57 com.parallels.desktop.console 0x001eeea9 start + 1973417
58 com.parallels.desktop.console 0x001ef115 start + 1974037
59 com.parallels.desktop.console 0x0068f58d qCritical() + 615725
60 libQtCorePrl.4.dylib 0x0852fb5b QMetaObject::activate(QObject*, QMetaObject const*, int, void**) + 523
61 com.parallels.desktop.console 0x006a4cfe qCritical() + 703646
62 com.parallels.desktop.console 0x003c0351 start + 3879249
63 com.parallels.desktop.console 0x003c0643 start + 3880003
64 com.parallels.desktop.console 0x003c0598 start + 3879832
65 com.parallels.desktop.console 0x003c0826 start + 3880486
66 com.parallels.desktop.console 0x006a4e0c qCritical() + 703916
67 com.parallels.desktop.console 0x006a6db5 qCritical() + 712021
68 libQtCorePrl.4.dylib 0x0852fb5b QMetaObject::activate(QObject*, QMetaObject const*, int, void**) + 523
69 com.parallels.desktop.console 0x006787be qCritical() + 522078
70 com.parallels.desktop.console 0x0009a7bf start + 579007
71 com.parallels.desktop.console 0x001dd19c start + 1900444
72 com.parallels.desktop.console 0x001faa27 start + 2021415
73 com.parallels.desktop.console 0x001dfb50 start + 1911120
74 com.parallels.desktop.console 0x006902bb qCritical() + 619099
75 libQtCorePrl.4.dylib 0x0852d2aa QMetaCallEvent:laceMetaCall(QObject*) + 42
76 libQtCorePrl.4.dylib 0x0852e012 QObject::event(QEvent*) + 530
77 libQtGuiPrl.4.dylib 0x077a181f QApplicationPrivate::notify_helper(QObject*, QEvent*) + 175
78 libQtGuiPrl.4.dylib 0x077a7e44 QApplication::notify(QObject*, QEvent*) + 2132
79 libQtCorePrl.4.dylib 0x0851cef2 QCoreApplication::notifyInternal(QObject*, QEvent*) + 98
80 libQtCorePrl.4.dylib 0x0851ff40 QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 704
81 libQtGuiPrl.4.dylib 0x0774aece QEventDispatcherMacPrivate:ostedEventsSourcePerformCallback(void*) + 78
82 com.apple.CoreFoundation 0x03d2815b __CFRunLoopDoSources0 + 1563
83 com.apple.CoreFoundation 0x03d25c1f __CFRunLoopRun + 1071
84 com.apple.CoreFoundation 0x03d250f4 CFRunLoopRunSpecific + 452
85 com.apple.CoreFoundation 0x03d24f21 CFRunLoopRunInMode + 97
86 libQtGuiPrl.4.dylib 0x0774b650 QEventDispatcherMac:rocessEvents(QFlags<QEventLoop:rocessEventsFlag>) + 512
87 libQtCorePrl.4.dylib 0x0851c0f1 QEventLoop:rocessEvents(QFlags<QEventLoop:rocessEventsFlag>) + 65
88 libQtCorePrl.4.dylib 0x0851c31d QEventLoop::exec(QFlags<QEventLoop:rocessEventsFlag>) + 189
89 libQtCorePrl.4.dylib 0x0852019e QCoreApplication::exec() + 174
90 com.parallels.desktop.console 0x00095652 start + 558162
91 com.parallels.desktop.console 0x0000d236 start + 54

 

Exactly the same thing. Any luck with a solution?

 

I'm not sure why my last reply hasn't shown up.

I figured it out. An out-of-the-box mac doesn't work with Parallels Desktop 6, Parallels simply won't start.

Even with the migration from an up-to-date Snow Leopard, the base installation is incompatible. Simply run software update first, reboot, and Parallels 6 will then open just fine.

 

Awesome, that worked for me too! Thanks!

 

Which software update?

I'm having this problem (I think), and not having any luck... which software update? I'm running an up-to-date version of Mac OS X 10.6 (10.6.4). There are no new OS updates. I've installed the latest version of V6 (ParallelsDesktop-parallels-en_US-6.0.11822.604190). Still, the Parallels never gets past showing the menu bar.

 

Same problem

Although this thread is somewhat old, this is exactly the same problem I am having. I'm on OSX 10.6.8. What software update was being discussed here. Is there a fix for this yet?

btw, my Parallels ran perfectly for a long time then this started happening. I have done a COMPLETE uninstall from Mac using a script given to me by Parallels team to ensure all remnants are gone. Fresh install still crashes immediately. The Parallels team have stopped communicating with me now and I can't get any help.

Thanks in advance if anyone can help me.

 

Hello AlanUSA,

Please give me ticket ID. I will try to help you.

 

ticket is #1165044