one or more kernel components loaded on your mac are for another version of parallels

please... please... help me....when i try and start parallels and windows xp i first get a message saying....

"virtual machine may be degraded because hardware virtualization is disabled on the host computer... it is recommended to enable hardware virtualization in the bios settings"...

then i get another pop up message saying....

"are you sure that you want to start the virtual machine? one or more kernel components loaded on your mac are for another version of parallels .. if you start this machine now it may work incorrectly... to solve this problem re-start your mac.. if this problem persists re install parallels desktop"...

i have restarted the mac... then i re installed both parallels and windows xp... it worked for a while (a weeek or 2) in my home... now i am in another location and it is giving me the same problems.... i have re installed parallels now and it keeps getting hung up trying to configure my virtual machine... on step 1 of 4.. please help me...

 

Hi, try http://kb.parallels.com/en/6317

 

i have tried that already... it doesn't seem to help?

 

any other ideas????

 

here is my report ID 6826774 that i sent to parallels

 

Hm... Could you please post a screenshot with the message?

Also please start the /Application/Utilities/Terminal and execute the command
"kextstat | grep parallels" (without quotes) and post here the output

 

Sorry, screenshot is not required - I see it.

So, post here the output, but likely you need to create a support ticket at http://www.parallels.com/support/desktop/request/

it is because the problem seems to be complicated for the forum

 

thank you so much for your help.... i gave up and uninstalled and reinstalled both parallels and windows xp.... it seems to work for now... but... i have done this once before and it worked for a bit then gave me problems... i am hoping that i will not have any more problems? we shall see? but thanks again!!!

 

I see nothing with kextstat | grep parallels, they are not running. any quick way to fix that? thx!!