Failed to install Parallels Shared Folders Drivers

Hi,


I am unable to install parallels tools. Every time I try I get an error message "Failed to install Parallels Shared Folders Driver" and then the installation quits. This is on version 4 of Parallels Desktop.

I do not want to have to reinstall parallels desktop, as I have reached the maximum amount of times that I can install Windows XP & Office 2007.

Any help is appreciated.

Thanks
Gaby

 

Do you have antivirus on Windows side?

 

Hi John... yes I do have antivirus (mcafee)

 

It seems it is blocking installation, disable all services in services.msc relate to McAffee and restart VM

 

That did not work... in fact I actually unistalled McAfee to make sure... I get the same issue.

When I restart I get the message "\\.psf\Home\Desktop is not accesible. You might not have permission to use this network resource.

No network provider accepted the given network path."

It also get a message that it found New Hardware, PCI Device, but it cannot install it. I went to the device manager and tried to reinstall the driver, but it cannot do it... I do not know what else to do!!!

 

I am having a similar issue.
RW

 

So now what? Not to be stupid but I need to know where to go from here. I depend on windows for work and I am running out of excuses as to why I cannot get my work done.
RW

 

For those having this issue, here is the Hotfix... this fixed the issue, including the mouse synch problems I was having.

Hotfix Update: Parallels Desktop 4.0 Build 3540 is available Dear Users,

Parallels Desktop 4.0 Build 3540 is available for download:

http://download.parallels.com/deskt...update1/Parallels-Desktop-4.0.3540.208607.dmg

IMPORTANT! - This is English build and won't work with localized activation keys. Localized builds will be available soon.

Bugfixes and improvements:

Improvements in the upgrade procedure:
- BSOD in Boot Camp with the "Autochk not found" message followed by the session manager crash - fixed.
Note: If you see this BSOD in the release version of Parallels Desktop 4.0, open the virtual machine configuration, select Hard Disk 1 in left pane and click OK. This will prevent this BSOD in the virtual machine and the Boot Camp partition.
- BSOD with the "0xA5" message during the virtual machine upgrade - fixed.
Note: If you get this BSOD in the release version of Parallels Desktop 4.0, convert the backup copy of your virtual machine. Before convering the copy create one more backup copy of it.
- Windows stops on boot during the upgrade without any crashes - fixed.
Note: If this error occurs in the release version of Parallels Desktop 4.0, convert the backup copy of your virtual machine. Before convering the copy, create one more backup copy of it. Alternatively, you may add the "vm.compat_level=2" string to Virtual Machine Configuration > CPU > System Flags (make sure that the "show advanced settings" option is selected).
- Virtual machine crashes on start after the conversion - fixed.
- Possible causes of BSOD in intelppm.sys and agp440.sys - fixed.
- Mouse is not available when upgrading a virtual machine that was originally created with Microsoft Virtual PC - fixed.
- The sound is disabled in Windows XP virtual machines after the upgrade - fixed.
- Hard disk cannot use the Boot Camp partition after the upgrade - fixed.
Note: If this error occurs in the release version of Parallels Desktop 4.0, open the virtual machine configuration, select Hard Disk 1 in left pane and click OK.
- The message "Failed to configure the Boot Camp partition" appears after the upgrade - fixed.
Note: If this error occurs in the release version of Parallels Desktop 4.0, open the virtual machine configuration and click OK.

Other improvements:
- At times Parallels networking drivers don't start after the restart of Mac OS X - fixed.
- Copy-paste operations may fail in some cases when the virtual machine is in Coherence - fixed.
- Copy-paste operations may fail in some cases when non-text data is being copied to Windows - fixed.
- Inability to switch to a Windows application using Application Switcher when the virtual machine is in Coherence - fixed.
- Redundant network icons appear in the Mac OS menubar after switching between the view modes - fixed.
- Mac applications stay on top of Windows applications in Coherence - fixed.
- USB performance improved, including the ability to sync iPhone with iTunes installed in Windows.
- Dispatcher service binding to all network addresses on port TCP 64000 - fixed.
- The ability to suspend a Boot Camp virtual machine was removed, because this operation may damage the Boot Camp partition.
- .NET applications menus drawing in Coherence - improved.
- Crashes in virtual machine monitor and the application based on the statistics received through the problem reports - fixed.

Known issues:

- A message "hal.dll is missing or corrupt" may appear when you use the Boot Camp partition natively if the Boot Camp virtual machine was shut down incorrectly in Parallels Desktop 3.0. To toubleshoot this issue, edit the boot.ini file to be able to log in with a proper user profile.
- Removing the virtual hard disk from the virtual machine configuration and then adding it again results in moving the hard disk to the last position in the virtual machine's boot order, which seriously increases the boot time. To troubleshoot this issue, edit the boot order in the virtual machine configuration after readding the virtual hard disk.
- Control Panel may be unaccessible in Windows Vista loaded from Boot Camp.
- Scheduled chkdsk may fail to start on Windows Vista booting in a virtual machine.
- Parallels Desktop may start consuming up to 100% CPU after setting 2 CPUs in a Windows virtual machine configuration. To troubleshoot this issue, update the CPU driver in the Windows guest OS.
- A Windows Vista Boot Camp virtual machine may request to be activated again after upgrading to Parallels Desktop 4.0.
- The maximized window of a Windows application may cover Windows taskbar in Windows virtual machines that were converted from Parallels Desktop 3.0 format. To troubleshoot this issue, right-click the Windows taskbar, select Properties and enable the "Keep the taskbar on top of other windows" option.
- All guest operating system windows are minimized after switching to another Space. To troubleshoot this issue, switch the virtual machine to the Window mode and then back to Coherence.
- The virtual machine will not change its IP address after switching from the bridged wired to wireless network and vice versa, which may result in the virtual machine's disconnection from the network. To troubleshoot this issue, right-click the networking icon in the guest Windows operating system and click Repair.
- The Parallels service user profile may remain in a Windows virtual machine after the upgrade to Parallels Desktop 4.0 is complete.
- Parallels Transporter and Parallels Mounter are unable to work with Boot Camp partitions.
- You cannot revert to snapshots that were created on 32-bit Mac host computers and resume virtual machines that were suspended on 32-bit host computers with Parallels Desktop installed on 64-bit Mac OS host computers, and vice versa.

__________________
Best Regards,
Andrew @ Parallels

 

Fails every time in latest build (4.0.3810)

seems like this is a recurring problem and after spending whole day, I am not going anywhere.

is there a way to install individual components of the tools?

it is really retarded to roll back everything when only one tool failed to install.

 

Having Same Problem

I accidentally uninstalled Parallels Tools and now get the same error when I try and reinstall them. I am using the latest build (3810) and have Parallels Internet Security as my virus checker.

I have tried installing both with and without shared folders and shared internet setup but it made no difference. I have also tried installing under bootcamp but got the same error.

Any solutions would be very helpful. Thanks

 

Russell Brinkworth,

Please uninstall Parallels Internet Security and try to install Parallels Tools one more time, if the issue occured please downlod the file prl_fs_drv.iso

1) Please unzip the attachment to some place and start virtual machine.
2) Right-click to the CD-ROM Icon on parallels VM window and choose "connect image". Select the unzipped prl_fs_drv.iso file. As well the image may be connected through VM configuration
3) After Windows is booted, log on to it as Adminitstrator or some other user with Admin-rights, open the CD-Rom content (usually drive D:\ ; My Computer -> D and select install.bat. After that you should see several messages and invitation to reboot.
4) Please reboot the VM and try to install Parallels Tools.

 

worked after using the iso image.

this workaround should really be in the FAQ or some high level/sticky messages.

 

Worked

Thanks galochka! It worked after I uninstalled Parallels Internet Security. I was then able to reinstall everything and it is working great again. I did not need to use the .iso image.

 

Thaks for posting this, I've been searching for sometime for a solution. But in regard to step 2:

2) Right-click to the CD-ROM Icon on parallels VM window and choose "connect image". Select the unzipped prl_fs_drv.iso file. As well the image may be connected through VM configuration

What CD-Rom Icon are you referring to? In the Parallels toolbar, or in the VM itself? I can't seem to find a way to connect to the iso file either way.

 

Ok I've managed to direct the CD drive under the device menu to the unzipped file which I placed in my HD, and unzipped the folder an placed it in the same location. Unfortunately, windows will not allow me to open the D drive (showing as FS TOOLS UPDATE1 (D), and the pixelation is so bad on the display I can't seem to work around this with a search for the install.bat file. Do I need to configure the D drive in the VM window, or is there another workaround? This is install is turning into too much of a Sisyphean task with every hour, please help (and post my comments sometime this year!)

 

failed to install coherence service

Hi, I disabled Symantec AV using the icon in the right-side tray and then installed the driver from the iso you recommended. Now I'm getting "failed to install coherence service" and then the "rolling back action" message. Then "An error occurred while installing Parallels Tools. Click OK to restart your virtual machine, and then try to install Parallels Tools again."