Registration issue: cannot access Parallel5 upgrade

Discussion in 'General Questions' started by RogerT, Dec 19, 2009.

  1. RogerT

    RogerT Bit poster

    Messages:
    2
    Greetings!

    i have installed and operated Par5 for several weeks now. Things seem to be OK; a little learning curve: still do not know how to make the virtual machine accessible on my network (network machines SEE it, cannot access it).
    Problem right now: as I have checked and rechecked that my copy of Par5 is activated and registered, I am surprized that when I try to check for updates, a window pops up indicating that my copy of Par5 is not registered, thus I cannot check for/download eventual updates. What gives. I have also posted a similar support request to support.parallels.com.
    Will appreciate any recommendation, hint...
    - Roger T
     
  2. cws

    cws Junior Member

    Messages:
    15
    I am working with support on this same problem. I will post if I get it figured out. I would appreciate the same if they get your problem fixed first.

    Willie
     
  3. ToddM

    ToddM Bit poster

    Messages:
    1
    I have exactly the same problem

    I am seeing the exact same thing with a new install (not an upgrade).
     
  4. RogerT

    RogerT Bit poster

    Messages:
    2
    I ended up egistering a support ticket with Parallels and was told that my reg number
    IS ACTUALLY IN THEIR DATABASE. They recommended to just
    do a reinstall with an uptodate build (I have
    Parallels 5 installed. Not latest build 9308 though.
    I am right now making sure that such a reinstall does not force me to but
    another copy of PD5 and that it does not mess up my
    current Win7 VM. They say NO to both questions . I suppose
    I shall take the plunge, even though I am always
    reluctant to do wholesale re-installs!

    - rt
     

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