Help with Remote Desktop & Parallels

I am working on a remote access solution so that I can get into my office from home or the road and control the environment as I do when sitting at my desk.

My work environment is 99% Mac OS X. I use Apple Remote Desktop to do just about everything. For the few devices that don't like to play nice with OS X, I use Parallels and access them via the virtual machine, typically with some kind of Web Browser control.

One of these devices that I need to interact with is my Netscreen Firewall. There is no VPN client for OS X, and so in order to create a VPN from the road I need to use a windows virtual machine. I can make the connection fine. The networking environment segregates at that time, which is nice in it's own way. OS X continues to recognize the network environment it is in, and the Virtual Machine acts like it is on my LAN.

Here is where I am mildly stuck: Apple Remote Desktop does not show up as a shared application within the virtual machine. If I could launch ARD as a shared application from within the virtual machine, I would be cooking with gas and controlling my work environment as if I were in the building.

The Questions: Is there some kind of incompatibility that keeps Remote Desktop from running as a shared app? Do I have an option other than monkeying around with VNC apps to see if I can get one to work, and then having to reconfigure my entire network of workstations to play nicely with it?

FYI, I am running Snow Leopard 10.6.2 and Parallels Build 5.0.9220, and Windows version 5.1 XP Professional SP3

Parallels require me to buy support. Sure, I bought and installed the product 45ish days ago. 30 days to ask a question if it comes up is not good. Just completed the install and upgrade this past week.

EDIT TO ADD: Apple Remote Desktop is not available in the Start>Parallels Shared Applications menu as the poster below suggests, but in addition if I try to navigate to the app to launch it, XP is not seeing it as something that's executable.

 

Hi,

To be clear, the problem is that you don't have link to Apple Remote Desktop in Windows Start menu (in Parallels Shared Applications folder). Is it right?

If you installed Apple Remote Desktop after Parallels Tools installation it can be not in list. Try to reinstall Parallels Tools.
The other reason it can be not in list is location where Apple Remote Desktop was installed. Try to put alias on it in /Applications folder.

What version of ARD are you using?
Also please provide a problem report (Help -> Report a Problem... in Mac menubar).

Thanks.

 

Thanks for your suggestions.

To be sure, I reinstalled Parallels Tools (I thought I had done this already). That did not help.

The application is in the Applications folder ( /Applications). There are no items installed in the /Users/SomeUser/Applications folder.

ARD version is 3.3 (451.15)

I will submit a problem report. Thanks for that suggestion as well.

 

I put in a response here earlier, and it did not show up. There was a message about my post needing approval. Either way, the above suggestions did not help me to resolve this issue. Good stuff to know, but I tried the reinstall of the tools just in case (thought I had already) and ARD is where it belongs.

 

Please, post problem report id here, so I can find it. Problem report id can be found in message box that you can see after sending a report.

 

Problem Report ID 1002990