Product: Parallels Desktop for Mac 4.x Build number: 3810 Host OS: Mac OS X 10.4.x Tiger Guest OS/Remote OS: Windows XP Professional Guest OS amount of memory: 1024 Type of computer: iMac Computer RAM: 2 - 4GB Description: I upgraded from Parallels 3 to 4. I installed Parallels tools. The installation and upgrade appeared to go properly. However, several of the Tools do not work: Dynamic Resolution Tool, Mouse Synchronization Tool, and Coherence mode do NOT function. I have search your support database and do not see anything that addresses this. I have reinstalled tools several times without success. I also see that this is a common theme in the forums postings. Please advise. PR
It could be various reasons for that kind of behaviour. General troubleshooting is the following: 1. Temporary uninstall any kind of anti-virus you might have. 2. Uninstall Parallels Tools completely, from Add/Remove programs 3. In Virtual Machine -> Configure check that virtual machine OS type and version are set properly. 3. Install Parallels Tools back. Also you may check in Start -> Control Panel -> System -> Hardware -> Device Manager that there are no error marks of any kind. If that would not help, I would suggest to create a ticket in our support line ao that we would investigate closer what might be causing this.
Thank you for your suggestions. see below... >>>1. Temporary uninstall any kind of anti-virus you might have. I do not have an anti-virus program installed. >>>2. Uninstall Parallels Tools completely, from Add/Remove programs I did this and it didn't resolve the problems. >>>3. In Virtual Machine -> Configure check that virtual machine OS type and version are set properly. they are set correctly >>>3. Install Parallels Tools back. I did this and it didn't resolve the problem. >>If that would not help, I would suggest to create a ticket in our support line so that we would investigate closer what might be causing this. I did this. the steps that were suggested are above. the problem has not been resolved. Please advise, PR
I reinstalled a video driver and now all appears to be working properly. Thank you for your assistance. PR
