4.0 Installation Problem

I recently purchased Parallels 4.0 and am in the process of installing it. As per your instructions, I did not remove v3.0 before beginning. The Parallels 4.0 red icon "downloaded" to my desktop fine When I double click it, the Parallels Desktop 4 window opens, but when I double-click on the install icon, nothing happens. Help!

My order number, dated January 9th, is 1021392719

Thanks in advance.

James

[email protected]

 

Could you please open Console Application, double click Install Parallels Desktop Application, and sae files install.log and system.log and attach them here?

 

Hi -

Thanks for your reply. After I wrote you, I finally was able to accomplish the update installation. But now, when I try to open Parallels Desktop, instead of opening normally, it's asking me to create a virtual machine and install an operating system. I already have XP installed on Parallels v3.0 and my programs and documents lie within. How do I get to my "old" virtual machine? Help! Thanks in advance.

 

Please follow steps bellow:
1. Navigate to VM folder and double click pvs file
2. It will open Parallels Desktop and asks to convert - backup and convert - cancel operations
Continue with with operations selecting one of the choices,
I recommend to select backup and convert