4.0/3540 doesn't install PTools on XP from v3

http://support.microsoft.com/kb/308423

 

John,
to answer your question above:
- I have a "Parallels Mouse synchronization device" active, with a pilot from 22/11/08 and version 4.0.3543.12560
- concerning video I don't really see where to search (I have a foreign-language system, but from the MS KB link you provide I understand I have to launch "system tools"?)

 

screenshot will be helpfull, I can point to node where to check video

 

Thanks John for your patience!
Here is a screenshot (my system is... in french :-/ I hope you'll track it anyhow!)
Thanks again,
Hervé

 

I believe question marked device is problem please try to delete it and restart VM,

 

John,
I don't see an attachment to you post above -does this mean you'll send me the image with the question mark directly?
Many thanks for your constant support!
Hervé

 

Dear Hervé,

John meant, that there is a device in your Device Manager (see your own picture from the post 24) which is marked with exclamation mark (Controleur Processeur Intel (r) 82815 vers AGP 1131 if to be exact).

So, please, right-click on it and choose "Uninstall".
After that reboot the virtual machine.

 

Gosh - sorry for not having understood!
I did what John suggested, then I detected another device with an exclamation mark, then again with the video adapter itself. Each time I removed them and rebooted. At last, when I "killed" the video, WinNT proposed me to reinstall it at reboot. I did it (refusing to go on internet, leaving it choosing alone locally). And now it works!!
I wish to thank you. Indeed I'd never have found my way alone on that one...
I just created a snapshot, in case...

Thanks again!
Hervé