Parallels Image Tool Suspended

Discussion in 'Windows Virtual Machine' started by oboesax, Dec 3, 2008.

  1. oboesax

    oboesax Bit poster

    Messages:
    4
    Background/System:
    I have a Windows Vista VM running on Parallels 3 in Mac OSX 10.5.5 that I migrated from a laptop a few months ago. I have a dual quad core mac pro with 50% of my terabyte internal hard drive still free and with 10GB of RAM. The purpose of this machine is to run multiple heavyweight VM's at once. I'm using Parallels Image Tool 3.0 build 5608

    The problem:
    Ever since I created a snapshot, the virtual disk space has gotten out of control. My hdd file is now 200GB but there is less than 90GB of used space. I tried to compress the image using parallels compressor, but was told that I can't do that while I have a snapshot.

    So I tried to delete the snapshot. 30 minutes later I was told that parallels couldn't delete the snapshot because "files were missing", but did I want to delete it anyway? I didn't think that I should, since it didn't work the first time, so I said "no".

    The non-solution:
    After reading some other posts, http://forum.parallels.com/showthread.php?t=19665 I decided to try the Parallels Image Tool to "merge all snapshots" (I have only one). I began the merge yesterday at 10am and it is now 9am on the next day. The tool has been sitting at what looks to be 98% complete ever since about 12pm yesterday with no sign of any progress. When I look at Activity Monitor, I see that Parallels Image Tool is using 100% of one processing core, and "disk activity" is very infrequent.

    I need this VM back up and running so I can get back to work!

    Please Help!
     
    Last edited: Dec 3, 2008
  2. oboesax

    oboesax Bit poster

    Messages:
    4
    It has now been over 48 hours since the image tool began and it's still hanging around 98%. Somebody please help! Can I safely cancel the task with "force quit"? is there some way of checking its progress accurately?
     
  3. oboesax

    oboesax Bit poster

    Messages:
    4
    And now we've passed the 72 hour mark. Yes, the tool is still running, still taking 100% of a processor. Will someone from the parallels team PLEASE help me.
     
  4. oboesax

    oboesax Bit poster

    Messages:
    4
    still going strong. 100% processor usage. I've been without my primary VM for the better part of a week now
     
  5. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Actually it depends of free disk space on mac OS.
    My suggestion, when it finishes,
    Delete old snapshots from left to merge data from previous snapshots to later one
    And again, backup before any operation
     

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