Problems activation of the product PD 4

Yesterday I bought the update Parallels desktop 4, I continue the process of update from the version 3 and when I am going to validate the product he says to me that the key that I have of Parallels 3 is erroneous.

I have a ticket opened in your support from yesterday and have not received any response. The number of ticket is #621481

P.D.: I ask for excuses for my English, I am Spanish and do not speak English.

 

Hello,

Which language version of Parallels Desktop 4 have you purchased? Which language version of Parallels Desktop 3 did you have installed previously?

The language can be determined by the localization of the texts in GUI.

 

I am thinking about remembering that I have PD 3 in English and PD 4 has been bought by me in Spanish.

Not where to look at the language of PD 3.

Thank you for your prompt response.

 

Hello to all,
Some suggestion?

Kind Regards

 

Hello Tripiyon,
the only suggestion our Online Sales offer is to get a refund for your Spanish version and to purchase the English version of PD4.
If you want, you may create a ticket by following the link:


http://www.parallels.com/support/desktop/request/

Thank you for choosing Parallels.