Mouse/Keyboard Problem

Discussion in 'Windows Virtual Machine' started by chasel, Sep 29, 2008.

  1. chasel

    chasel Bit poster

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    I just installed Parallels on my Leopard Macbook Pro. Windows Vista boots fine in it, but when I try to capture the mouse and keyboard neither will work, so I can't login. Any suggestions?
     
  2. John@Parallels

    John@Parallels Forum Maven

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    Stop VM and delete files with .mem and .sav extension in VM folder
     
  3. chasel

    chasel Bit poster

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    Where is this folder located?
     
  4. John@Parallels

    John@Parallels Forum Maven

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    In one of the following locations
    1. /Users/<username>/Documents/Parallels
    2. /Users/<username>/Library/Parallels
    3. /Users/Shared/Parallels

    add VM name to the end
     
  5. chasel

    chasel Bit poster

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    I found all of those, but none have files with .mem or .sav extensions. Maybe I should include that the copy of Windows I am using is installed using Boot Camp.
     
  6. John@Parallels

    John@Parallels Forum Maven

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    I meant to look into /Users/<username>/Documents/Parallels/VM name
    Did you check paths like that
     
  7. chasel

    chasel Bit poster

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    Yes, I did. None of them had much in them.
     
  8. John@Parallels

    John@Parallels Forum Maven

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    Reboot in Boot Camp, and uninstall any custom mouse drivers you installed except Apple,
    Reboot in Mac OS, if there are still problems.
    Start Parallels Desktop holding the Command key
    Configuration Editor - Hard Disk 1- Advanced - Clear
    Note, this will require to reactivate Windows
     
  9. chasel

    chasel Bit poster

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    That's another problem. I have a site license of Windows, so I don't have the key. Boot Camp is asking me to reactivate the copy, so I guess I will have to see what I can do.
     
  10. John@Parallels

    John@Parallels Forum Maven

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    If it is VLK, it doesn't require reactivation
     
  11. chasel

    chasel Bit poster

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    How do I get around having to put the activation key in then?
     
  12. John@Parallels

    John@Parallels Forum Maven

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    Probably I was not clear, if it is VLK it won't require activation
     
  13. chasel

    chasel Bit poster

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    Ok, well when I try to log in to Boot Camp it asks me for the activation key.
     
  14. John@Parallels

    John@Parallels Forum Maven

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    Do you mean it says that it says that you need to enter serial number, or just asking to activate?
     
  15. chasel

    chasel Bit poster

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    Now it just says there has been an error with the software licensing when I try to boot into Boot Camp. When I click close it just logs me back out.
     
  16. John@Parallels

    John@Parallels Forum Maven

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    The easy way is to contact to network admin or to Microsoft and describe situation.
    It is not license violation, so Microsoft will provide you steps
     

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