Re-Installing Parallels

Discussion in 'Installation and Configuration of Parallels Desktop' started by slabman, Jun 2, 2008.

  1. slabman

    slabman Member

    Messages:
    26
    I'm trying to re-install Parallels 3.0 after that new 5600 build killed my app. I've followed the procedure in Article 4790 on how to uninstall Parallels, but after re-loading I get the following error msg. "Parallels desktop quit unexpectedly after it was relaunched". Needless to say, I still can't get Parallels to operate as it did before. Is there something I'm missing here?

    Imac 2.4ghz, 2 gig memory. Leopard OS. Trying to run Windows XP.
     
  2. jackybe67

    jackybe67 Pro

    Messages:
    467
    Maybe you can use a tool like appzapper to uninstall parallels.
     
  3. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Please create ticket in support and provide following information


    * Parallels Desktop version and build: Parallels Desktop- -> About Parallels Desktop
    * an XML file with a copy of system profile: Applications --> Utilities --> System Profiler --> File --> Savea
    * Guest OS full version with SP included (if they are);
    * a copy of /home/<username>/Documents/Parallels/<VM name>/<GuestVM>.pvs
    * Archive of /Library/Parallels/bugreports/ (right click on folder --> Create Archive)
    or ~/Library/Parallels/bugreports/

    * /Library/Logs/panic.log
    or ~/Library/Logs/CrashReporter/Parallels.crash.log from the Mac side;
     

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