Not able to register Parallels

Discussion in 'General Questions' started by Soloo, May 22, 2008.

  1. Soloo

    Soloo Member

    Messages:
    23
    Hi,

    I tried to get the new Version of Parallels Desktop but the Software just says that i have to register it. As i remember i already registered earlier, i installed all the last updates without problems.

    I tried to register again (it may be that i didn't registered) but i'm not able to do it as the form doesn't accept my activation Key.

    Any suggestions how to get the Registration working?

    Thanks
     
  2. ziba

    ziba Member

    Messages:
    30
    Hi,

    First of all make sure that you were following proper steps to register your PD:
    http://kb.parallels.com/en/4712

    Also note that activation key from Parallels Desktop 2.0 can not be used on Parallels Desktop version 3.
     
  3. Soloo

    Soloo Member

    Messages:
    23
    Thanks but that is not the problem. The software itself works fine but the web form to register the software doesn't take my activation key.

    Currently i use Build 5584.

    Anyone from Parallels who is able to check this?

    Thanks
     
  4. Hugh Watkins

    Hugh Watkins Forum Maven

    Messages:
    943
    email support directly

    with updates you may need all your old keys in order too
    I save all those emails with keys in google mail (ie off site)
    and copy paste the key

    Hugh W
     

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