No support on contact number

Discussion in 'Installation and Configuration of Parallels Desktop' started by Lacuna, Jan 2, 2008.

  1. Lacuna

    Lacuna Bit poster

    Messages:
    4
    Hi, hopefully someone can help me out...

    When I call the phone number on the contact page it says they are open from 8am but its now 9:45 and I'm still getting that message that they are not in until 8. I really need to get a hold of them for a serial number I never received but it seems to me their answering message from new years has been forgotten to be removed or something! We've also tried emailing them twice, once was before new years and again this morning with no reply. Does anyone know any other phone number to get a hold of them other then the one on the contact page?

    Any help much appreciated! :)

    ~ Lacuna
     
    Lacuna, Jan 2, 2008
    #1
  2. Lacuna

    Lacuna Bit poster

    Messages:
    4
    I'm through, the message has been taken off and I've got a hold of customer support. :)

    Yay :)

    ~ Lacuna
     
    Lacuna, Jan 2, 2008
    #2
  3. Xenos

    Xenos Parallels Team

    Messages:
    1,547
    Hello Lacuna,

    We are awfully sorry for the phone support was not sometimes available on holidays.
    We are ready to answer your questions either by phone or on the forum.

    With best wishes for a Happy New Year,
    Xenos
     
    Xenos, Jan 4, 2008
    #3
  4. Sen.J

    Sen.J

    Messages:
    1
    what is the phone # for support. I have looked for 3 days
     
    Sen.J, Jul 30, 2026 at 5:19 PM
    #4
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    866
    Hello,
    Thank you for reaching out.
    In order to obtain phone/chat support, please raise a support ticket using the steps below:
    1. Sign in to your Parallels account using the link: https://my.parallels.com/login .
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    Note: Parallels Desktop support is only provided in English.
    Thank you.
     
    Avinash Bundhoo, Aug 3, 2026 at 3:20 AM
    #5

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