Parallels misleading purchase options

I selected the wrong option of Parallels. I wanted to purchase the one time option but saw that an upgrade was 75% off, with similar pricing. Uninformed and wanting to save some money, I selected the upgrade instead of the one time purchase. Why does Parallels even provide me the option to upgrade if I don't have an active license?

Parallels also claims to have 24/7 phone, chat, and online support but I could not find a phone number. It's nice software but this has been a negative experience, perhaps attributed to user error, but please make it easy. I want to use the software, it's just that I'm not so sure I do anymore. I just want my money back.

 

Thank you Trishna. I don't see a promotional price currently. It is still $219.99 for the one-time purchase. Will there a sale for Black Friday?

 

I just did the same, Please refund me so I can purchase the Pro version as a new desktop
Here is my transaction history:
522704704

 

why doesn't get a renewal the promotial price?

 

Man, that sounds rough, they really should make the upgrade options clearer, and hopefully they sort out your refund without any hassle.

 

I am still waiting on their answer, I don't understand why is this taking so much time?