Please fix this licensing issue immediately！

When I migrated the system from an old imac to a new Mac mini, your PD18 stopped working. It repeatedly told me that the license you entered was an upgrade license, so the product could not be activated, and repeatedly asked me to enter the old license. When I entered the old license (from pd16), it directly told me that it could not be activated.
I noticed that you have disabled email support and WeChat support. We even need to pay HKD 288.88 for phone support! Excuse me??？
What's more annoying is that I noticed that the users who encountered this problem in this forum seem to be from mainland China. If you want to continue your business in this area, it is unbelievable and unacceptable that this problem occurs on a large scale.

 

THX for your replay!
I have replied your support ticket, and I provided you with two licenses. Please start dealing with it ASAP.