Parallels 20 causes major functions of ACDSee Photo Studio Ultimate 2024 to fail

Discussion in 'Product updates and feedback' started by SteveB12, Sep 23, 2024.

  1. SteveB12

    SteveB12 Junior Member

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    I upgraded to Parallels 20 yesterday and immediately could not perform batch resize or batch rename basic functions on ACDSee 2024 for Windows running in a Win11 VM on a MacOS 14 machine.
    I confirmed the fault by installing Parallels 19 again ... everything back working normally.

    Looks like something to do with permissions not allowing ACDSee to write changes to the files it's pointed at.

    Hopefully this will be addressed in the next Parallels update.
     
  2. alesj

    alesj

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    I also face this issue. This is due to ne parallels update. Hopefully, solved soon.
     
  3. SteveB12

    SteveB12 Junior Member

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    Can anyone confirm if this issue has been addressed in a subsequent up-issue of V20?
     
  4. SteveB12

    SteveB12 Junior Member

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    Can anyone confirm whether Parallels Desktop 20 for Mac 20.1.0 (55732) resolves this issue?
     
  5. JamesMcDowell

    JamesMcDowell Member

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    I'm having issues with opening photo editors on the Mac side from within iMatch on a Win 10 VM (they don't open.) I had thought that the problem may have been Sequoia, but I can confirm the problem is Parallels 20 (no problems with Version 19 in Sonoma or Sequoia.)

    I am also now seeing graphics issues with 20.1 (which didn't fix my initial problem) so even though I'm not using ACDSee and can't comment directly on that, for me 20.1 is worse as I now have 2 problems (graphics issues and apps not opening.)

    Thankfully I have a backup and can stick with version 19 for now.
     
  6. AskT

    AskT

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    Parallels 20 may cause ACDSee Photo Studio Ultimate 2024 functions to fail due to compatibility issues, resource allocation problems, or outdated drivers. Ensure your Parallels and macOS are updated, and allocate sufficient resources (CPU/RAM) to improve performance and stability
     
    Last edited by a moderator: Oct 14, 2024
  7. SteveB12

    SteveB12 Junior Member

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    Thanks AskT for the reply but this is not the issue.
    Ensure my Parallels is updated??? ... what does that mean? ... we're talking about Parallels 20 not working with ACDSee 2024 ... that's the whole reason for going back to Paralllels 19 ... indeed the whole point of this thread!
    My MacOS is updated and there are sufficient resources.

    Anyone from Parallels care to comment on this problem?
     
  8. Ashley Chumun

    Ashley Chumun Staff Member

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    Hello @SteveB12
    Thank you for your feedback.
    We created an internal case and sent you an additional request for information via your email [email protected]
    Please check your email and provide us with your reply.
    Thank you!
     
  9. DirkD4

    DirkD4 Bit poster

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    I have the same problem; impossible to rename files in ACDSee photo studio ultimate 2025 (nor in 2024). On iMac 17,1 quadcore Intel I5; windows 11 and Parallels Desktop 20 for Mac
     
  10. DirkD4

    DirkD4 Bit poster

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    Please could you post the solution to everyone and not only to SteveB12! Thanks
     
  11. Ashley Chumun

    Ashley Chumun Staff Member

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    187
    Hello @DirkD4
    Thank you for your feedback.
    Please note that this is a known issue with Parallels Desktop and the case was escalated to our Development Team to fix.
    The current w/a is to use Parallels Desktop 19.4.1 which can be downloaded from this link.
    We advise you to subscribe to this article https://kb.parallels.com/en/130212 ("Get Updates" button) to get informed once there are any updates on this.
    Thank you.
     
  12. DirkD4

    DirkD4 Bit poster

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    Hi, the link (to Parallels Desktop 19.4.1) you provided doesn't work :-(
     
  13. MartinS4

    MartinS4 Bit poster

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  14. DirkD4

    DirkD4 Bit poster

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    thanks; works now perfect again. Lets hope they fixe this issue in parallels 20...
     
  15. SamB20

    SamB20 Bit poster

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    About to test this "solution", hope it works.
     

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