Unable to download audio or video from YouTube

Discussion in 'Parallels Toolbox for Mac' started by JonathanB37, Dec 10, 2023.

  1. JonathanB37

    JonathanB37

    Messages:
    1
    New user here. I've installed and uninstalled multiple times. I am running Ventura 13.2.1 on a 2023 MacBook M2 Pro. I get the box that says Download Video and the arrow scrolling down. Nothing ever happens after that. It runs forever. Same exact thing with a request for downloading audio. Any suggestions?
     

    Attached Files:

    JonathanB37, Dec 10, 2023
    #1
  2. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    539
    thank you! Would you share the link, please?
     
    Mikhail Ushakov, Dec 11, 2023
    #2
  3. JulianC7

    JulianC7 Bit poster

    Messages:
    7
    Hi Jonathan, did you resolve this? If so, how? I've got the same issue. Many thank, Julian
     
    JulianC7, Mar 6, 2024
    #3
  4. DHinschberger

    DHinschberger Bit poster

    Messages:
    3
    I also having this issue. MacOS 14.6.1; Parallels Toolbox 7.0.0 (5272). I get the error message "Failed to get the audio" or "...video" This service may not be supported.
     
    DHinschberger, Oct 17, 2024
    #4
  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    453
    Hello DHinschberger,

    We were unfortunately unable to reproduce this issue.

    Kindly provide us with a screen recording of this issue.
    If possible, please provide us with a youtube link you attempted this issue with as well.
     
    Adeboye Adeotan, Nov 11, 2024
    #5

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