I have paid 129 RMB, but the toolbox still cannot be reactivated.

Discussion in 'Licensing and Activation' started by JYS, Aug 4, 2024.

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  1. JYS

    JYS Bit poster

    Messages:
    1
    Hi！

    I have paid 129 RMB, but the toolbox still cannot be reactivated. Please help me check what the issue is.
    upload_2024-8-5_9-30-2.jpg
     
    JYS, Aug 4, 2024
    #1
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    166
    Hello @JYS
    Thank you for your feedback.
    As a possible solution, please follow the steps below:
    1. Open ToolBox Application >Click on the Toolbox icon on top of the mac menu bar > Select the cogwheel on the top right corner
    2. Select the key in the list > Activate OR Select "I have a key" and enter your Toolbox activation key.
    If the issue still persists, please generate a technical report (Open ToolBox Application >Click on the Toolbox icon on top of the mac menu bar > Select the cogwheel on the top right corner > Help > Send Technical Data > Send Report) and reply to this message with the 9-digit ID.
    Thank you!
     
    Ashley Chumun, Aug 8, 2024
    #2

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