Problem report: connected devices sometimes prevent hibernation or shutdown

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by MatthiasE5, Aug 24, 2023.

  1. MatthiasE5

    MatthiasE5 Hunter

    Messages:
    152
    Hello, using 18.3.2 with Win 11 Pro on M1 BMA, hibernation (via start menu of windows) sometimes will freeze at "preparing for hibernation" (German systen, don't know exact wording) black screen. It will stay there for very long (minutes); I can make it hibernate by going to Parallels menu and chosing to eject a USB drive (usb flash drive) that's connected to the VM. Same issue as far as I can recall with shutting down.
    It's not a "big" problem, but users who don't know the cause of the issue will not be happy.
     
    MatthiasE5, Aug 24, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    586
    Hello,

    For us to further investigate this issue, kindly provide us with the below information:

    1. Reproduce issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via secured file sharing link (provide us with the link)
    2. Reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this email.
    Thank you.
     
    Pramesh Boodadoo, Aug 25, 2023
    #2

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