Parallels validate Licence ERROR (useless support)

I've been trying to get support for a few days.
In the support session of your site I have some options: Facebook, Twitter, Forum, but I have not seen e-mail.
I sent some messages by Messenger (FB) and Twitter and no response after days.

It is possible to talk to you yet or I should start looking for another tool and throw my money out, because I have already paid for the license?

I have an upgrade license that I want to use on another MacBook, but this is being a huge headache. It should not be so, a suffering because I changed the workstation.

Thanks.

 

Hello, how do I get support?

 

Hi, please sorry for the delay in response.
Could you share with us a bit more information about the issue please?
We will be glad to help you.

 

Hi, thanks for reply.

When I try to activate an update license, I get a message says the key is associated with another account, but that is not correct. The e-mail and the keys are correct (Parallels 11 and Parallels 16 Upgrade keys).

Can we speak by e-mail or chat? or by any private option?

 

I do not understand what the most accurate I share in public forum, sorry.

I have an upgrade key from Parallels 11 for 16.

When I enter with my email and parallels key 11 + 16, I get a message stating that the license is associated with another account. This is wrong, the email I'm reporting is correct. I just changed from MacBook. The keys are for eternal use on the same machine where it was activated once in life? Can not I activate on another machine?

I will not share the email and keys here in the forum, so I asked for another means for communication.

Thanks.

 

When I click on the Activate button on this Mac yet I receive an error.

 

I use Parallels since version 5.
I am currently licensed from version 16, but I can not use because you do not provide a more basic support than it is.

Anyway, let me see if I resolve on Piratebay. What I can do, if I buy a license and I can not use it, right? Good Work!

 

What should I do if I buy a license and I have been asking support on Twitter, Facebook, Forum and I'm ignored?
I'm in loop with you asking me for more details and I already said, I CHANGED from a MACBOOK FOR ANOTHER and your to ask for more details and send-me a link with a link from Twiiter and noting more, ok...

Well, I'll use a pirate version from Piratebay. Your useless support is not more necessary. I will close the topic.

 

Hello,
Please sorry for the delay in response.
Could you provide us with your license keys via the private message please?

 

Yes, i will.

 

Thanks a lot for the provided information.
please confirm the transfer.